Anthony Hutton
Harker Heights,TX
Summary
I began my journey with Progressive in November 2021, specializing in Commercial Line Services and now have moved on to Research and Testing. This experience has been invaluable, providing me with a deep understanding of the nuances and terminology of commercial insurance. I am now eager to take the next steps in advancing my career and contributing my work ethic and knowledge further to Progressive.
Overview
4
4
years of professional experience
Work History
Research and Testing
Progressive
Mayfield Village, OH
03.2025 - Current
- Assisted with the evaluation of new technologies, making recommendations based on thorough research and testing.
- Evaluated new products and tools for potential implementation within the company, providing recommendations based on thorough research and testing.
- Increased operational readiness, led transition to more reliable and efficient equipment models based on thorough research and testing.
- Stayed up-to-date on industry developments by attending conferences, reading research articles, and participating in professional development courses related to decision science methodologies.
- Improved customer satisfaction through the development and execution of targeted process improvements informed by research findings.
CL Customer Service
Progressive
Mayfield Village, OH
11.2021 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Associate in Electronics Engineering Technology - Microsoft Network Engineering
Virginia College At Austin
Austin, TX01-2007
Skills
- Comfortable with Legacy and Duck Creek
- Always educating myself with guidelines
- A great understanding with FMCSA: Licensing & Insurance as well as Company Snapshot
- Utilization of PCV and POWR
- Navigation of the Admin App
- Research and testing
- Communication through feedback, outlook emails as well as verbally
- Development through Harvard Spark
- Power Point Presentations
- Time Management
Timeline
Research and Testing
Progressive
03.2025 - Current
CL Customer Service
Progressive
11.2021 - 03.2025
Associate in Electronics Engineering Technology - Microsoft Network Engineering
Virginia College At Austin
MY PROGRESSIVE SUMMARY:
My role has taught me:
- Experience with policy handling from state-to-state thru state specifics
- Understanding complex billing
- Maintaining security verification ensuring policy safety
- Trained in TTBMT, Snapshot and Smarthaul
- Navigation thru different systems and understanding the different systems Progressive utilizes
- Guideline procedures
- Understanding of basic underwriting knowledge
- Communication skills
- Outlook Organization
CALL EXPERIENCES:
- Team Support Feeback: Call Regarding an Additional Insured update in Duck Creek. During this time the guidelines didn’t have any instructions how to update the AI and there wasn’t the edit option in DC at the time. Me being self-sufficient, I was able to figure out how to update the AI. After the call, I sent feedback to be reviewed for updating the AI within the Additional Insured guideline. Now we have the twisty for updating AI in the guideline.
- Billing Understanding: Agent called requesting a refund due to a feeling there was a double payment. I informed the agent that one payment was for a pending cancel and the 2nd payment was for the current amount due. He insisted about the refund. I asked to place the agent on hold and wen thru the billing history. I informed the agent about the billing history and why there was no available refund due to the policy being behind and the payment was what was owed. The agent was understanding and wanted to inform the client