Anthony Iamonico
Aurora,Colorado
Summary
Dedicated and self-motivated IT professional seeking a full-time position in IT Help Desk. Eager to leverage over ten years of customer service experience and six years in video conferencing to enhance technical skills and contribute to a fast-paced, team-oriented environment.
Overview
20
20
years of professional experience
Work History
Video Production
AVI-SPL
08.2015 - Current
- Set up and schedule meetings using Virtual Event Management System, ensuring seamless communication
- Provide live troubleshooting and technical support during VIP conferences and events, enhancing customer satisfaction
- Document and manage tickets in ServiceNow, maintaining detailed records of issues and resolutions
- Monitor endpoints and room systems, proactively notifying points of contact of any failures
- Support Virtual Meeting Rooms (VMRs) and conference rooms, ensuring optimal performance
- Conduct data entry into department databases, maintaining accurate information
- Identify and troubleshoot issues during Meet & Greet processes, providing clear alternatives for connectivity
- Create billing for conferences, ensuring accuracy and compliance with company policies.
Video Production
BT Conferencing
06.2014 - 11.2015
- Completed site certifications for new customers, ensuring technical readiness for video conferencing services
- Connected and monitored video conferences, troubleshooting any issues in real-time
- Provided Meet & Greet services, conducting live audio and video checks to guarantee quality
- Monitored conferences using dedicated video and computer desktops, ensuring smooth operation
- Answered calls and alarms in support of ongoing conferences, maintaining communication and service excellence.
Department Manager 1
McDonald’s Corporation
08.2004 - 06.2015
- Directed daily operations of a high-volume restaurant, ensuring compliance with company standards across all operational areas
- Managed product preparation, guest relations, restaurant maintenance, and inventory, driving operational efficiency
- Oversaw health and safety compliance, maintaining local codes and company policies
- Assisted in profit and loss management through cash control, inventory management, and financial reporting
- Led recruiting, interviewing, and hiring processes for crew and management positions
- Implemented preventative maintenance programs for equipment and facilities, ensuring operational reliability
- Provided computer troubleshooting and technical support for Point of Sale systems.
Education
ITIL Foundation Certificate in IT Service Management -
ITIL v4
Associate’s degree in general studies -
Metropolitan State University of Denver
Certification in General Electronics -
Pickens Technical College
Skills
- Exceptional customer service
- Video conferencing
- IT service support
- Ticketing software
- Cisco MCUs
- Polycom RMX MCUs
- Troubleshooting
- Organizational skills
- Prioritization
Timeline
Video Production
AVI-SPL
08.2015 - Current
Video Production
BT Conferencing
06.2014 - 11.2015
Department Manager 1
McDonald’s Corporation
08.2004 - 06.2015
ITIL Foundation Certificate in IT Service Management -
ITIL v4
Associate’s degree in general studies -
Metropolitan State University of Denver
Certification in General Electronics -
Pickens Technical College