Anthony Iandoli
Eatontown
Summary
Results-driven Customer Support Manager with proven expertise in vendor management and issue resolution. Committed to enhancing customer satisfaction and streamlining processes to drive impactful outcomes.
Overview
10
10
years of professional experience
Work History
Customer Support Manager
Prevost Car
South Plainfield
02.2022 - Current
- Coordinated communication between departments to resolve customer issues promptly.
- Prepared documentation, reports, and logs to identify and manage performance metrics.
- Managed vendor relationships related to third-party services used by the company's customers.
- Developed strategies to improve overall customer satisfaction ratings.
Service Technician
Prevost Car
South Plainfield
02.2020 - 02.2022
- Collaborated with team members to troubleshoot complex service problems effectively.
- Diagnosed technical issues using specialized diagnostic tools and equipment.
- Performed onsite repair of equipment at customer locations.
- Communicated with customers to explain service needs and recommendations clearly.
Service Technician
DCH Kay Honda
Eatontown
07.2016 - 02.2020
- Diagnosed and troubleshot vehicle malfunctions, ensuring timely and accurate resolutions for customers.
- Collaborated with service writers and manager to identify and meet customer needs effectively.
- Trained new technicians on best practices and service protocols to enhance team competency.
Education
High School Diploma -
Middletown High School North
Middletown06-2016
Automotive ASE Certification - Automotive Technology
Monmouth County Vocational School District
Middletown06-2016
Skills
- Customer service
- Issue resolution
- Vendor management
- Strategic planning
- Team collaboration
- Proficient in MS Office
Timeline
Customer Support Manager
Prevost Car
02.2022 - Current
Service Technician
Prevost Car
02.2020 - 02.2022
Service Technician
DCH Kay Honda
07.2016 - 02.2020
High School Diploma -
Middletown High School North
Automotive ASE Certification - Automotive Technology
Monmouth County Vocational School District