Anthony Iannello
St. Petersburg,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
State Farm
St. Petersburg, FL
01.2022 - 09.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by cementing trusting relationships with customers.
- Analyzed client data and identified opportunities for growth.
- Created comprehensive reports on account performance and presented them to senior management.
- Sourced new opportunities to introduce products and services to potential customers.
- Provided technical support to customers when needed.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Posed as models for advertising, artistic creation and display of goods.
VIP Concierge
Caesars Entertainment
Shelbyville, IN
05.2015 - 04.2019
- Created detailed reports on guest feedback received through surveys or comment cards.
- Managed and updated guest information database to ensure accurate records are kept for each guest.
- Researched local attractions and activities to provide guests with comprehensive information on area offerings.
- Communicated regularly with management team regarding any changes in policies or procedures related to concierge services.
- Coordinated with hotel staff to ensure that all guests receive the highest level of service and satisfaction.
- Greeted and welcomed VIPs upon arrival, ensuring a seamless experience throughout their stay.
- Developed relationships with vendors outside the hotel in order to provide additional services for guests' requests.
- Collaborated with other departments such as housekeeping, engineering, and front desk to ensure smooth operations and customer satisfaction.
- Handled complaints from customers promptly and professionally while resolving issues quickly.
- Planned itineraries for VIPs based on their interests and preferences while staying at the property.
- Organized private parties or meetings for customers according to their specifications.
- Maintained communication with third-party vendors related to special requests made by VIPs during their stay.
- Assisted in organizing special events for VIPs according to their preferences or needs.
- Answered guest questions regarding local area, facilities and amenities.
- Maintained guest privacy and building reputation by keeping information confidential.
- Assisted in arranging for restaurant reservations and limousines upon guest request.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Took reservations from patrons by phone or online.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Team Leader
Mobile Express Pressure Washing
West Lafayette, IN
01.2011 - 01.2015
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Reviewed completed work to verify consistency, quality and conformance.
- Ensured compliance with all safety regulations in the workplace.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
West Lafayette High School
West Lafayette, IN06-2006
Some College (No Degree) -
Indiana University - Purdue University Fort Wayne
Fort Wayne, INSkills
- Territory Management
- Sales Development
- Schedule Management
- Lead Development
- Account Servicing
- Account Development
- Client Relationship Management
- Account Management
- Complaint Management
- Business Development
- Lead Prospecting
- Customer Service
- CRM Software
- Statement Billings
- Business Needs Assessment
- Relationship Building and Management
- Upselling
- Event Planning
- Revenue Retention
Affiliations
- Fishing, kayaking, disc golf, skiing, PC gamer who takes at least 3-4 walks per day with my 12 year old pup.
Certification
- Property and Casualty 2-20 License
Languages
English
Professional
Timeline
Account Manager
State Farm
01.2022 - 09.2022
VIP Concierge
Caesars Entertainment
05.2015 - 04.2019
Team Leader
Mobile Express Pressure Washing
01.2011 - 01.2015
High School Diploma -
West Lafayette High School
Some College (No Degree) -
Indiana University - Purdue University Fort Wayne