Anthony Iglio
Melville,NY
Summary
Experienced flight attendant with a strong emphasis on safety, customer satisfaction, and efficient cabin management. Demonstrates professionalism and empathy when addressing diverse passenger needs, consistently providing a seamless and enjoyable travel experience. Proficient in emergency response, conflict resolution, and upholding service standards while creating a warm and welcoming atmosphere onboard. Ready to bring skills and dedication to ensure every flight is a safe and pleasant journey for all passengers.
Overview
8
8
years of professional experience
Work History
Flight Attendant
JetBlue Airways
New York, NY
05.2023 - Current
- Deliver exceptional customer service with a focus on ensuring a positive and enjoyable experience for passengers.
- Demonstrate effective communication skills in diverse and dynamic environments, addressing passenger needs and concerns with empathy and professionalism.
- Adapt quickly to changing situations, effectively managing high-pressure scenarios such as medical emergencies, disruptive passengers, or unexpected turbulence with a calm and authoritative demeanor.
- Uphold and enforce safety protocols and FAA regulations, conducting thorough pre-flight safety checks, instructing passengers on emergency procedures, and ensuring compliance with all safety measures throughout the flight.
Soccer Coach
SOCCER SHOTS LI
Syossett, NY
03.2022 - 07.2022
- Maintained a high level of safety and ensured all players followed safety rules and regulations
- Developed and maintained relationships with local schools and community organizations to promote the soccer program
- Collaborated with other coaches, players, and Program administrators to plan and execute practices and events.
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
Salesman
SUN & SKI CO.
Plainview, NY
11.2020 - 01.2021
- Assisted customers in fitting and adjusting ski equipment to ensure a safe and comfortable experience on the slopes
- Maintained a clean store environment for an improved customer experience.
- Demonstrated thorough knowledge of ski equipment and techniques.
Professional Ski Pro
MOUNT SNOW SKI RESORT
West Dover, VT
11.2016 - 04.2018
- Communicated effectively with guests and earned PSIA Level 1 for teaching guests skiing.
- Led 4-14-year-olds in challenging yet rewarding learning experiences.
- Developed leadership skills to create a safe and fun learning environment.
- Ensured a positive customer experience through excellent communication and a commitment to hassle-free service.
Education
Data Analytics
Google Certificate in Data Analytics
Management -
Sacred Heart University
Fairfield, CT12.2021
High School Diploma -
St Anthony's High School
Huntington, NY06.2019
Skills
Customer Service:
- Native Speaker in English, Advanced in Italian, Intermediate in Spanish and Polish
- Excellent communication and interpersonal skills
Technical Skills:
- Proficient in MS Office (Word, Excel, PowerPoint)
- Proficient in Outlook and MS Project
Safety and Compliance:
- First Aid
- Safety Protocols and Emergency Procedures
- Compliance with FAA Regulations
- Crisis Management and Evacuation Procedures
Timeline
Flight Attendant
JetBlue Airways
05.2023 - Current
Soccer Coach
SOCCER SHOTS LI
03.2022 - 07.2022
Salesman
SUN & SKI CO.
11.2020 - 01.2021
Professional Ski Pro
MOUNT SNOW SKI RESORT
11.2016 - 04.2018
Data Analytics
Google Certificate in Data Analytics
Management -
Sacred Heart University
High School Diploma -
St Anthony's High School