Tochi Enujiofor
McKinney,TX
Summary
Senior Business Analyst/Project Manager with hands-on experience spanning over 10 years in competitive international markets. Worked as Lead BA for both Development and UAT in Cloud Migrations, Business Intelligence, Micro Strategy, Regulatory Reporting, ERP, CRM, Salesforce, SAP, SQL, and ServiceNow. Have worked in Agile and Waterfall deliveries.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst
ANTHEM Health Services
09.2019 - Current
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Worked with QA team to draft comprehensive Test Script as well as provide support to Test team all through testing phase
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
- Created clones, images, templates, snapshots, resource allocation, resource pools and system monitoring by applying subject matter expertise of VMS file system.
- Participated in creating general administration of active directory and Microsoft exchange to create, edit and maintain user accounts, mail contacts, mailboxes, distribution groups, organizational units, and access permissions
Lead Business Analyst
BBVA Compass Bank
08.2016 - 06.2019
- Salesforce Cloud / Investment Banking / KYC & AML
- Gathered requirements through stakeholder interviews and customer surveys to capture and document overall needs of customer
- Broke down Epic requirements into Functional and Non-functional (technical) requirements relevant to SAP SD - Sales and Distribution-L3
- Developed BPMN Process Flows for Inventory Management, Stock Transfer, Purchase Order, Quotes, Purchase Requisition, Shipment, Sales Order, Production, and Planned Order
- Developed UML and BPML diagrams and Wireframes for development and maintenance of specifications, application function, and implementation of ERP system
- Implemented end-to-end tracking, troubleshooting, root cause analysis, and resolution for financial applications obtaining additional vendor support necessary
- Collaborated with IT team for set up, configuration, testing and troubleshooting of modules, including Inventory Management, Sales and Order Management and Procurements
- Participated actively in all Scrum and retrospectives with IT Developers, as well as CRM strategy sessions with Commercial Excellence Leaders
- Developed Process maps to measure, assess, and improve CRM end-user engagement and adoption across PMT commercial platforms; monitored KPIs for CRM Efficacy and end-user satisfaction results
- Worked as SME and lead BA for GAP analysis
- Developed Epic and low-level User stories for Product Backlogs on JIRA
- Examine AS-IS process along with requirements and subsequently created TO-BE process working in collaboration with marketing and IT units
- Explained competitive marketing strategies through evaluation of related product share trends and markets
- Supervised migrations to newer Mainframe platforms that included Unisys, IBM, and Axway Hitachi systems
- Managed cost and benefit analysis for different marketing campaign projects
- Record business functional and non-functional requirements in requirement catalog and ensured requirement documentations are distinct to ease process of getting stakeholder approval
- Implemented studies on industrial and commercial IoT products; and further developed knowledge of globally available and its relevance to potential market
- Pointed out, documented, and resolved project issues using RAID management technique and ensured risk log was constantly updated
- Provided technical support for dashboards, reports, and other tools
Senior Business Analyst
Shell Petroleum Development
08.2014 - 03.2016
- Salesforce Cloud / Power BI / ERP / UI & UX Design
- Led team of over 3 Business analysts and three Work Streams on entire IFS project on Agile/Scrum Environment
- Developed projects and monitored performance
- Led effort to plan, scope, gather, understand, and analyze business requirements, and translate business requirements into functional and non-functional requirements
- Prepared onboarding business activities for team members
- Followed project strategy to elicit and document requirements
- Applied business analysis knowledge areas and creativity to drive requirements work effort ranging from planning, elaboration, analysis, and validation to communicating through different stages of requirement lifecycle
- Managed core agile ceremonies in team environment: Sprint planning, daily standup, sprint review, and sprint retrospective
- Worked with QA team to draft comprehensive Test Script as well as provide support to Test team all through testing phase
- Worked as liaison between business teams and Project Development team, supporting internal improvements and client data feeds
- Involved in review of scope of project and all available documentation to properly understand and develop Target Operating Model (TOM) for business
- Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported.
Senior Business Analyst
PayPal Inc
02.2011 - 07.2014
- Web & Mobile Application, Data Warehousing / Tableau, Created Flows for Ui for Tableau, and BI
- Led and worked assiduously with Policy, Regulatory and Legal units to review GDPR and CCPA documents regarding company’s overall operations in California and 13 countries in Europe
- Created Process Flows, Workflows, and Data Flow Diagrams
- Worked as Subject Matter Expert for different workflow areas such as Process Optimization, Mitigation, and Reporting, Policy Creation, and Content Review
- Modelled wireframe for each validated function for seamless deployment of One Trust technology
- Reviewed, and analyzed requirements from CCPA regulations articles in relation to various systems and business units within organization
- Painstakingly created drafts used as guidelines for implementation across impacted business units
- Elicited all functional and non-functional requirements for configuration of One Trust tool
- Created UML and BPML Workflows, Process flow maps, and Data flow diagrams and analyses based on One Trust Framework
- Created and managed CCPA traceability matrix to create consistency among cross-functional teams while leveraging internal tools and automation to effectively level out needs and pain points highlighted across different workflows
- Conducted workshops and interviews with relevant stakeholders to gather requirements, and created blueprint used to gather client business requirements
- Defined functional needs used for configuration of ERP, and CRP solutions and ensured configuration of SAP platforms clearly complied with regulation based on ADP methodology
- Created process flow maps and drafted comprehensive training manual detailing and adapting affected business units from warehouse operatives to management
- Created template for management of Risk, Assumptions, Issues, and Dependencies (RAID Log) which was also adopted by project, policy, and legal teams for tracking entire project on Excel
- Updated documentation to reflect new builds or decommission activities and provide input to improve deployment processes
- Facilitated and participated in scrum meetings, sprint review, daily scrum, and retrospectives to ensure consistency overboard
- Created script for UAT and conducted tests
Education
Master of Technology - MTech - Computer and Information Sciences and Support Services
University of Anambra
n2010
Bachelor of Science - MS - Business Administration and Management
University of Enugu
2007
Skills
- Time Management
- Software Development Life Cycle (SDLC)
- Agile Project Management
- Acceptance Criteria
- Business Requirements Documents (BRDs)
- JIRA and Confluence
- Structured Query Language (SQL)
- Customer Satisfaction
- HIPAA Procedures
- Past Due Balance Management
- Health Insurance Industry Knowledge
- Information Systems Examination
- Accounting Policy and Control
- Corrective Action Recommendations
- Visual Merchandising
- BI Tool and System Design
Certification
- MCP - Microsoft Certified Professional
- CSM- Certified ScrumMaster
- PSM-professional ScrumMaster
Timeline
Business Analyst
ANTHEM Health Services
09.2019 - Current
Lead Business Analyst
BBVA Compass Bank
08.2016 - 06.2019
Senior Business Analyst
Shell Petroleum Development
08.2014 - 03.2016
Senior Business Analyst
PayPal Inc
02.2011 - 07.2014
Master of Technology - MTech - Computer and Information Sciences and Support Services
University of Anambra
Bachelor of Science - MS - Business Administration and Management
University of Enugu
- MCP - Microsoft Certified Professional
- CSM- Certified ScrumMaster
- PSM-professional ScrumMaster
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