Summary
Overview
Work History
Education
Skills
Certifications
Languages
References
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
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Anthony Inchaustegui

Anthony Inchaustegui

San Antonio,TX

Summary

Creative and engaging Account Manager bringing 20 years of dynamic and diverse management experience. Recognized for leadership and development, training, essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Account Manager

Allied Universal Security Services
San Antonio, TX
12.2022 - Current

Responsible for the day-to-day operations of Security Team at the BOEING account, including hiring, training, disciplining, and terminating staff. Build, improve, and maintain relationships with clients and employees by developing and retaining staff, coordinating needed support services, and solving problems to effectively run the account.

1. Supervise the day to day security operations of BOEING site, and government contract and classified areas for protection, security and surveillance.

2. Manage a team of 100 plus security officers and shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development, and support.

3. Ensure the client site is provided with high quality security services to protect people and property.

4. Build, improve, and maintain effective relationships with both clients and employees.

5. Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.

On-Road Supervisor

United Parcel Service (UPS)
Los Angeles, CA
01.2019 - 02.2021
  • Lead team of UPS Service Providers to deliver the best service and logistics network in the Southern California district
  • Lead team in district goals for safety, customer service and financial profit
  • Provide leadership, training and accountability to service providers and office staff
  • Oversee logistic network of center dispatch and operations.

Human Resources / Leadership Development

United Parcel Service, UPS
Los Angeles, CA
06.2017 - 01.2019
  • HR policy and practice, talent identification and development, employee relations, health and safety / compliance, affirmative action, leadership development, compensation, succession planning, workforce planning, performance management, HR systems and analytics, labor relations, community relations, public affairs and communications.

Café Manager & Closing Manager

Fresco Community Market
Los Angeles, CA
03.2015 - 06.2017
  • Lead team members in the efficient and profitable operation of the Café at Fresco Community Market
  • Responsible for managing the day-to-day store operation, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent, fast, efficient, and friendly service
  • Ensuring a total quality experience for both our customers and team members.

Operations Supervisor

United Parcel Service (UPS)
Los Angeles, CA
03.2011 - 03.2014
  • Actively control and maintain highly efficient preload operation at UPS by load planning, appropriately delegating staff and prioritizing in a fast-paced environment
  • Develop strategic action plans to meet our operation and logistics goals for safety, production, and profit margins.

Human Resources Recruiter

United Parcel Service (UPS)
Baldwin Park, CA
01.2007 - 03.2011
  • Interview, hire and train new UPS employees through college and work source recruitments
  • Provide staffing of operations and hubs within our district
  • New employee development and legal compliance trainings.

Education

Transformational Coaching Apprenticeship - Executive Coaching

Novus Global Corporation
Los Angeles
07.2017

Master of Arts - Leadership And Theological Studies

Golden-Gate Theological Seminary
Brea, CA
05.2009

Master of Arts - Entrepreneurial Leadership

Mosaic Leadership Center
Los Angeles, CA
06.2008

CliftonStrengths Coaching Certification - Strengths Coaching / Organizational Leadership

The Gallup Organization
Los Angeles, CA
04.2007

Bachelor of Science - Pastoral Ministry / Cross-Cultural Ministry

Manhattan Christian College
Manhattan, KS
05.2003

Skills

  • Account Management
  • Client Relationship Management
  • Schedule Management
  • Report Writing
  • Business Development
  • Staff Development/Training
  • Customer Relationship Management (CRM)
  • Cross-Functional Collaboration
  • Excellent Communication Skills
  • Sales
  • Team Training and Motivation
  • Relationship Building and Management
  • Reporting
  • Client Relationship Building
  • Weekly Payroll
  • Account Oversight
  • Teamwork and Collaboration
  • Operations
  • Documentation and Reporting
  • Community Involvement
  • Customer Satisfaction
  • Internal Auditing
  • Database Management
  • Employee Mentoring
  • Persuasive Communication Expertise
  • Relationship Building
  • Networking Skills
  • Administrative Oversight
  • Multi-Task Management
  • Customer Relationships
  • Goal Setting
  • Sales Meetings and Orientations
  • Acquiring New Customers
  • Lead Prospecting
  • Complaint Management
  • Customer Service
  • Team Training

Certifications

Strength Coaching / Executive Coaching

  • Gallup Organization's Top 5 CliftonStrengths Certified
  • Transformational Coaching, Novus Global Corporation
  • CoreClarity Strengths Coaching Certified

Languages

  • ENGLISH 100%
  • SPANISH 100%

References

  • Christine Paknik, Center Manager, UPS, 818-522-5227, cpaknik@ups.com
  • Dave Smith, HR Manager, UPS, 909-772-3270, davesmith@ups.com

Affiliations

  • Love building teams and helping people transform to the best version of themselves. Love working with high functioning teams, and helping them grow from good to great.
  • Love working with my hands, building things, creative artistic expressions
  • Love competition and sports. College Football and Basketball

Accomplishments

  • Transformational Coaching Apprenticeship
  • Direct Sales and Leadership development / entrepreneurship

Certification

Coaching & Leadership Development

  • CliftonStrengths Coaching Certificate
  • Executive Coaching / Transformational Coaching
  • CoreClarity Coaching Certification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Account Manager

Allied Universal Security Services
12.2022 - Current

On-Road Supervisor

United Parcel Service (UPS)
01.2019 - 02.2021

Human Resources / Leadership Development

United Parcel Service, UPS
06.2017 - 01.2019

Café Manager & Closing Manager

Fresco Community Market
03.2015 - 06.2017

Operations Supervisor

United Parcel Service (UPS)
03.2011 - 03.2014

Human Resources Recruiter

United Parcel Service (UPS)
01.2007 - 03.2011

Transformational Coaching Apprenticeship - Executive Coaching

Novus Global Corporation

Master of Arts - Leadership And Theological Studies

Golden-Gate Theological Seminary

Master of Arts - Entrepreneurial Leadership

Mosaic Leadership Center

CliftonStrengths Coaching Certification - Strengths Coaching / Organizational Leadership

The Gallup Organization

Bachelor of Science - Pastoral Ministry / Cross-Cultural Ministry

Manhattan Christian College
Anthony Inchaustegui