Innovative and eager to learn. Enjoy leading by example and building a team. Results oriented and have been successful streamlining operations and improving upon efficiencies while staying committed to exceeding guest expectations
Overview
15
15
years of professional experience
Work History
Assistant Production Manager
The Walt Disney Company
Anaheim, CA
12.2019 - Current
Implemented safety, quality and efficiency measures to achieve the reopening of Buena Vista St. food and beverage, Pacific Wharf food and beverage, and Golden Vine Winery
Identified and planned for resources needed to accomplish a successful reopening
Lead a team that fosters a welcoming and inclusive workplace that helps support cast members individually so that they can better perform as a team
Work with Production Manager to help identify operational needs and plan for those needs
Develop peers and work with them to help them achieve their personal and professional goals
Identified and planned for resources needed to accomplish production objectives
Stage Manager/Senior Stage Manager
The Walt Disney Company
Anaheim, CA
05.2016 - 11.2019
Accomplished multiple tasks within established timeframes
Maximized performance by monitoring daily activities and mentoring team members
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
Worked with cast members and helped develop efficiency improvements to enhance sales
Adjusted workload schedules to improve labor numbers while simultaneously increasing sales
Associate Sales and Marketing Manager
ESPN Zone/Downtown Disney
Anaheim, CA
09.2012 - 04.2016
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments
Developed event and pricing strategies that better catered to clients and to the business
Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization
Guest Service Manager
ESPN Zone Anaheim
Anaheim, CA
01.2010 - 08.2012
Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service
Carefully interviewed, selected, trained and supervised staff
Managed and was personally responsible for the retail store where I did all of my own inventory, floor design, and visual displays
Managed the Arena and brought in new and popular games for guests to enjoy. Designed a floorplan to improved on sales
Education
Bachelor of Arts - General Management
California State University - Fullerton
Fullerton, CA
12.2006
Skills
Strategic Planning
Guest Service
Managing Operations and Efficiency
Employee Coaching and Motivation
Financial Management
Team Building
Timeline
Assistant Production Manager
The Walt Disney Company
12.2019 - Current
Stage Manager/Senior Stage Manager
The Walt Disney Company
05.2016 - 11.2019
Associate Sales and Marketing Manager
ESPN Zone/Downtown Disney
09.2012 - 04.2016
Guest Service Manager
ESPN Zone Anaheim
01.2010 - 08.2012
Bachelor of Arts - General Management
California State University - Fullerton
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