Anthony Cumpian
San Antonio
Summary
Dedicated professional with over 15 years of diverse technology experience, showcasing a strong work ethic and rapid learning ability. Passionate about my career, I balance my professional drive with a fulfilling personal life, raising four daughters, caring for two dogs, and enjoying ranch work.
Overview
20
20
years of professional experience
Work History
Systems Administrator/ Project Manager
Mr. W Fireworks
Somerset
02.2023 - 01.2025
- Built infrastructure from the ground up, cabling, servers, Meraki routers, cameras, badge system, MS Teams environment, phones, all one brand of laptops everything streamlined, VPN, printing system, new database and hardware for inventory, new communication adopted, saved over 250,000 a year, Office 365 Administration
- Coordinated logistics for the movement and distribution of fireworks, ensuring timely delivery
- Conducted meticulous inventory control, minimizing discrepancies
- Traveled extensively to set up and revamp retail stores for peak seasons, setting up each network and system at each location, doing both jobs at one
- Provided IT consulting services, assisting with hardware and software setups and troubleshooting
- Integrated AI into business to help free up time with phone calls during season
Business Analyst II
Alamo IT Consulting
San Antonio
10.2020 - 01.2025
- Led email domain migration projects for small businesses, enhancing branding and communication
- Developed and optimized social media profiles, improving online visibility
- Designed and maintained business websites using WordPress and Squarespace
- Managed server administration tasks, ensuring uptime and security
- Identified process bottlenecks and implemented streamlined workflows for improved efficiency
- Provided strategic, cost-efficient solutions maximizing resources and minimizing expenses
Systems Administrator
Insight Global
San Antonio
07.2021 - 01.2022
- Provided remote and local technical support to executives and corporate staff
- Managed daily technical support tickets, focusing on long-term project resolutions
- Conducted training sessions on Microsoft Teams to improve staff productivity
- Administered O365 and Azure environments, specializing in disaster recovery and licensing
- Assisted customers with filing and processing claims, providing clear and empathetic support
- Utilized company software to input and track claims information accurately
- Communicated with customers via phone and email to ensure their claims were handled efficiently
- Developed a basic understanding of claims processing and customer service best practices
- Collaborated with team members to improve claim processing procedures and customer satisfaction
Project Manager / Network Administrator
Insight Global
San Antonio
10.2020 - 06.2021
- Project manager Of4ice 365 migration, teams, transfer from Ring Central to Teams phones
- Server, applications, MDM Manager
- Supported corporate staff and teachers with technology-related issues
- Provided technical support for boardroom meetings, both locally and virtually
- Managed hardware proprietary system applications, managed licensing for all software, managed servers, backups, disaster and recovery, liaised with vendors for support
- Conducted inventory management during staff and student turnover periods
Administrator
Material Handling Services
San Antonio
06.2017 - 01.2018
- Project management on my projects
- Administrator on O365 portal
- Cisco Meraki Admin to monitor our network throughout the US
- Create users in AD across many domains within the umbrella
- Work with Vendors, such as Verizon and Apple
- Image and setup new laptops and desktops for existing employees, installed software, setup Mozy and VPN and any other software that was needed
- Setup new user laptops and desktop and ship them to the users
- Setup iPhones, iPads and Surfaces
- Creating usernames and passwords and email on office 365 for new employees
- Working projects comparing companies and products to what is going to best fit our business, and employees throughout the United States
- Integrating our offices with Cisco Meraki and Cisco cameras
- Integrating our offices, off of local land lines and putting them on Ring Central VoIP
- I communicate verbally and in email to our leadership with anything that they need or any changes I foresee or know that
Supervisor
U.S. Forest Service
Albuquerque
01.2007 - 01.2012
- Supervised 30 employees for 18 months to develop an online help desk ticket tracker
- Administered 30 Servers, monitored the Network Connectivity
- Queue Manager for the FS Inter Mountain Region for tickets system
- Designed and managed Technical Support Team for NT to XP migration project
- Integrated Encryption software to protect Internal and Privacy Act information
- Assisted with implementation and training for AD
- Successfully created an emergency online help desk and hunt group with Cisco call manager server for immediate customer service, after Active Directory rollout I managed a total of 50 contractors
- Worked remotely for 2 years
- As supervisor I also handled all of the irate/frustrated Forest service customers
- Since I handled irate customers and gave training on it, that was part of my responsibility for 4 years
Call Center Lead
U.S. Forest Service
Albuquerque
01.2005 - 01.2007
- Implemented desktop/laptop ASC Migration for Forest Service employees at three distant locations, the Pan American, Santa Fe, and Human Capital Management buildings
- Call center lead for incandescent customers for 2 years, Supervised 22 Forest Service employees in the call center
- Presented group training and individual training for my group
- Training this team was starting from scrap, the employees I was working with had never been IT Techs, they were biologist, wildlife experts
- Imaged and deployed over 440 desktops and 150 laptops for Budget and Finance, and over 210 desktops and 50 laptops for Human Capital Management
- Installed and troubleshot Lotus Notes, printers, logon issues, Windows 2000 and Cisco IP Phones, Lync, Remote Desktop
- Quality assurance with my team, with random employees I would spot check the customers requests to ensure the level of customer service was exceptional and the work was completed in a timely manner
- Checked the work of the technician followed policies and procedures that was set forth at the USDA Forest Service
Education
Associate of Science - Computer Science
ITT Technical Institute
Albuquerque, NM05-1997
High School Diploma -
Socorro High School
Socorro, NM05-1995
Skills
- Leadership
- Technology Optimization
- Systems, Azure, Network Administration
- Excellent work ethic
- Skilled in many areas of the IT world
- MDM Management
- Cisco Servers
- Cisco Switches
- Cisco Meraki Networks
- Remote Support
- VMWare
- Azure
- AWS Administration
- VoIP Installation
- VoIP Administration
- Incontact Softphone
- DHCP Protocols
- TCIP Protocols
- Cyber Ark
- Cyber Security
- VPN Support
- Apple OS Setup
- Apple OS Support
- Microsoft OS
- Service Now
- Leadership
- Management
- IT Business Processes
- Project Management
- Cost Analysis
- Software Documentation
- Software Design
- Software Implementation
- Analytical
Technical Skills
Technology integration and optimization., Applications and O365 Administration., Systems Administration., MDM Management., Cisco Servers and Switches., Cisco Meraki Networks., Remote Support/Administration., VMWare and Azure., AWS administration and Support., VoIP Installation/Administration., Incontact Softphone., DHCP/TCIP Protocols., Cyber Ark and Cyber Security., VPN Support., Apple OS Setup/Support., Microsoft OS., Service Now (Snow).
Timeline
Systems Administrator/ Project Manager
Mr. W Fireworks
02.2023 - 01.2025
Systems Administrator
Insight Global
07.2021 - 01.2022
Business Analyst II
Alamo IT Consulting
10.2020 - 01.2025
Project Manager / Network Administrator
Insight Global
10.2020 - 06.2021
Administrator
Material Handling Services
06.2017 - 01.2018
Supervisor
U.S. Forest Service
01.2007 - 01.2012
Call Center Lead
U.S. Forest Service
01.2005 - 01.2007
Associate of Science - Computer Science
ITT Technical Institute
High School Diploma -
Socorro High School