Anthony Jackson
Columbia,MD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Supervisor
Securitas Security Services USA
04.2013 - 01.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership in the operations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Trains New Officers. Vigilantly monitor access control system and CCTV system.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Trained personnel to develop new team leads for the department needs.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Assists in the Supervision of Security Officers on assigned Shifts.
- Assists in proper procedures; Addressing complaints and resolving problems on the job.
- May assist in operating the timekeeping system.
- Monitored workflow to improve employee time management and increase productivity.
- Boosted team performance by developing customer service training materials and conducting service training.
Traffic Flagger/Construction Worker
W.B.C Construction LLC Brick & Block
03.2012 - 03.2013
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered and disposed of worksite debris to remove safety hazards.
- Safely perform work along roadways effectively by maintaining appropriate positioning for visibility.
- Direct traffic flow to provide a safe environment.
- Maintain radio communication with other flaggers and construction personnel.
- Operated power equipment to move materials and promote job efficiency.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Observed safety regulations on job sites to minimize accidents.
- Followed blueprints and diagrams to complete projects according to specifications.
- Assisted in constructing roads, bridges and other infrastructure projects to respond to economic, fiscal and environmental changes.
Childcare Assistant Teacher
St. Timothy Day Care Center
06.2011 - 02.2012
- Mediated talks between parents and teachers regarding disciplinary concerns.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated regularly with parents about daily activities and behaviors.
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Utilized technology to develop instructional materials and activities for children.
- Keep records of every child, including day by day observation and information regarding activities, meals served, and monitor children behavior.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Concierge/Resident Monitor Seasonal
GFS Security Solution Inc.
01.2010 - 08.2010
- Kept residents safe, controlled and in proper locations.
- Helped resident from and to theirs professionals complete therapy interventions.
- Updated documentation with latest information about Senior residents, incidents and infractions.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Treated all residents and staff with utmost respect.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Planned and organized social and educational activities to promote community building and personal development among students.
- Supervised and mentored students to promote safety and wellbeing.
- Assisted students in handling tough situations to resolve problems.
- Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
- Guided students to integrate into both academic and social communities on campus.
- Established consistent relationships with students to maintain professional boundaries.
- Provided referral services and connected students with resources to facilitate access to support and meet individual needs.
- Initiated dormitory programs to foster positive relationships and safe social opportunities.
- Provided supervision for cafeteria, laundry and special activities of facility.
- Participates in food, clothing for the student that were suffering from poverty, Facility, keeping record of all resident, desk duties, monitoring CCTV cameras, receiving packages such as Fedex, UPS, DHL, and Amazon.
- Dusts, Washes, and sanitizes other surfaces as specified in the handbook. I Participated in emergency drills environmental safety activities.
- Patrolling designated areas watching for suspicious activity. While at the desk, I answer telephone lines, manages front desk activities including signing-in residents, greeting visitors, contractors, nurses and therapists all in a professional friendly manner.
Education
BBA - Hospitality in Terrorism Management
Strayer University
Washington, DC05.2028
Associate of Science - Criminal Justice
Westwood College
Arlington, VA06.2014
Skills
- Employee Relationships
- Organizational Policies
- Communication
- Human Resource Management
- Coordinate Events
- Site Safety Inspections
- Maintaining Clean Work Areas
- Directing Team Members
- Train Employees
- Control of Expenses
- Loss Prevention Strategies
- Customer Service
- Greet Guests
Certification
American Traffic Service Association Certified Flagger Issue Date: July 12, 2022. Expiration Date: July 12, 2026
Timeline
Lead Supervisor
Securitas Security Services USA
04.2013 - 01.2016
Traffic Flagger/Construction Worker
W.B.C Construction LLC Brick & Block
03.2012 - 03.2013
Childcare Assistant Teacher
St. Timothy Day Care Center
06.2011 - 02.2012
Concierge/Resident Monitor Seasonal
GFS Security Solution Inc.
01.2010 - 08.2010
BBA - Hospitality in Terrorism Management
Strayer University
Associate of Science - Criminal Justice
Westwood College