Anthony Jackson
Franklinton,NC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
35
35
years of professional experience
Work History
Team Lead, Warehouse
K-Flex USA LLC
Youngsville, NC
08.2018 - 03.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Fostered positive employee relationships through communication, training and development coaching.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Followed staffing strategies to achieve production goals.
Team Leader, Logistics
Scholastics Book Fair
Raleigh, NC
10.2017 - 05.2018
- Managed and coordinated the daily activities of a team of 10 logistics personnel.
- Developed and implemented efficient processes for tracking inventory, shipments, and deliveries.
- Ensured compliance with company policies, safety regulations, and customer requirements.
- Monitored performance metrics to identify areas for improvement in the team's operations.
- Provided timely feedback to team members on their work performance.
- Communicated effectively with customers, vendors, and other stakeholders to ensure successful delivery of goods.
- Resolved any conflicts that arose between staff members and outside parties.
- Assisted in developing strategies to improve productivity and efficiency within the logistics department.
- Coached team members on best practices in order to optimize workflow processes.
- Facilitated communication between all departments regarding changes in delivery schedules or product availability.
- Conducted regular training sessions for new hires on standard operating procedures.
- Established strong relationships with carriers to ensure reliable service at competitive rates.
- Identified potential issues with incoming shipments before they reached their destination.
- Worked collaboratively with customers and staff at various levels.
- Identified and resolved shipping and packaging errors.
- Consistently met company and department objectives within budget and time constraints.
- Created and enforced policies and procedures for entire logistics team.
- Managed high-performing team of 10 workers to enhance quality and safety of internal freight systems.
Team Leader, Logistics
Iovate Health Sciences
Buffalo, NY
01.2016 - 09.2017
- Managed and coordinated the daily activities of a team of 10 logistics personnel.
- Developed and implemented efficient processes for tracking inventory, shipments, and deliveries.
- Ensured compliance with company policies, safety regulations, and customer requirements.
- Provided timely feedback to team members on their work performance.
- Communicated effectively with customers, vendors, and other stakeholders to ensure successful delivery of goods.
- Resolved any conflicts that arose between staff members and outside parties.
- Assisted in developing strategies to improve productivity and efficiency within the logistics department.
- Created reports to track progress against key performance indicators.
- Coached team members on best practices in order to optimize workflow processes.
- Maintained accurate records related to shipping orders, invoices, and other paperwork.
- Addressed customer inquiries promptly and professionally by phone or email.
- Facilitated communication between all departments regarding changes in delivery schedules or product availability.
- Conducted regular training sessions for new hires on standard operating procedures.
- Established strong relationships with carriers to ensure reliable service at competitive rates.
- Implemented quality control measures throughout the supply chain process in order to meet customer expectations.
- Worked collaboratively with customers and staff at various levels.
- Marked stock items with identification tags, stamps and electric marking tools.
Supervisor, Warehouse
Gordons Christmas Central
Buffalo, NY
01.2013 - 10.2016
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Set specific goals for projects to measure progress and evaluate end results.
- Worked closely with human resources to support employee management and organizational planning.
- Implemented strategies to take advantage of new opportunities.
- Determined consumer needs to provide products and services appealing to larger market.
- Organized client meetings to provide project updates.
Supervisor, Warehouse
Johnny’s Sheet Metal
Rochester, NY
01.2006 - 12.2013
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 15 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Education
Associate of Arts - Human Services
SUNY Empire State College
Saratoga Springs, NY09-2014
Business
Mercer County Community College
Trenton, NJ09-1984
Associate of Science - Business Administration And Management
Roxbury Community College
Boston, MA09-1981
Skills
- Training Exercises
- Audit Compliance
- Team Check-Ins
- Experience Encouraging Others
- Team Motivation
- Organizing Work Stations
- Employee Scheduling
- Team Building & Leadership
- Performance Coaching
- Team Leadership
- Daily Workflow Improvement
Timeline
Team Lead, Warehouse
K-Flex USA LLC
08.2018 - 03.2024
Team Leader, Logistics
Scholastics Book Fair
10.2017 - 05.2018
Team Leader, Logistics
Iovate Health Sciences
01.2016 - 09.2017
Supervisor, Warehouse
Gordons Christmas Central
01.2013 - 10.2016
Supervisor, Warehouse
Johnny’s Sheet Metal
01.2006 - 12.2013
Associate of Arts - Human Services
SUNY Empire State College
Business
Mercer County Community College
Associate of Science - Business Administration And Management
Roxbury Community College
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