Anthony Jackson
Severna Park,MD
Summary
Profoundly knowledgeable and resourceful Dock Supervisor with a huge background in delivering 100% customer satisfaction through teamwork and meeting outstanding service and performance goals.
Deadline-oriented Ramp Agent with experience in the commercial aviation industry at a large hub airport. Polished and efficient with desirable communication skills. It lifts to 100 pounds and adheres to commercial airline protocols.
Goal-driven and skilled individual offering 10 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
Overview
8
8
years of professional experience
Work History
Material Handler Team Lead
Federal Express
10.2016 - Current
- Monitor customer safety during boarding and deplaning and assist customers in a friendly manner
- Marshal aircraft on the ramp (e.g
- Directing, assisting and parking all arriving departing, and towed aircraft)
- Transfer cargo (including luggage) to other gates of other airlines and to passengers
- Observe safe ground-handling procedures and maintenance of ground service equipment including the performance of equipment checks
- Service aircraft as needed (e.g
- Aircraft lavatories potable water window wash deicing and commissary items)
- Assist in ramp set up and storage of equipment and baggage
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Food Service Supply Manager
Alliance For Military Men and Women
01.2019 - 11.2024
- Staff management: Hiring, training, and evaluating staff performance
- Guest service: Ensuring guest satisfaction, responding to customer questions, and developing loyalty programs
- Menu planning: Developing new menus and updating existing ones
- Marketing: Planning and developing the restaurant's marketing strategy
- Inventory: Estimating consumption, forecasting requirements, and maintaining inventory
- Cost control: Controlling costs and minimizing waste
- Operations: Monitoring operations and initiating corrective actions
- Productivity: Implementing strategies to improve productivity
Education
Undergraduate candidate - General Studies
Lackawanna Junior College
09-2012
Skills
- Leadership and Team Collaboration
- Solid organizational skills
- Immense knowledge of hazardous materials and applicable collective bargaining agreements
- Operations Coordination and Support
- Exceptional knowledge of proper freight handling/loading techniques
- Skilled in the usage of PC Programs
- Marshaling aircraft
- Baggage tag checks
- Pushback and towing
- Deicing of aircraft
- Crew assistance
- Aircraft refueling
- Security processes
- Aviation and transportation
- Item transport
- Aviation regulations
- Arrival/departure procedures
- Traveler escort
- Baggage oversight
- Weight/balance loading
- Security compliance
- Inquiry response
- Corporate policies
- Aircraft towing
- Ramp service
- Security awareness
- Ground support
- Baggage handling
- Vehicle operation
- FAA compliance
- Water service
- Aircraft greeting
- Aircraft servicing
- Loading and unloading
- Special needs travelers
- Aircraft interior cleaning
Timeline
Food Service Supply Manager
Alliance For Military Men and Women
01.2019 - 11.2024
Material Handler Team Lead
Federal Express
10.2016 - Current
Undergraduate candidate - General Studies
Lackawanna Junior College