Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Jackson

1550 Foxlake Dr. 6304

Summary

I am seeking part-time employment within a retail grocery environment. I am currently employed in the telecommunications industry; however, I have over 25 years of experience in retail and customer service.

Overview

16
16
years of professional experience

Work History

Crew Member

Trader Joes
12.2018 - 12.2019
  • Customer Interaction: Engaging with customers, answering questions, and providing assistance to make their shopping experience enjoyable.
  • Cash Handling: Operating the cash register efficiently and accurately.
  • Stocking and Display: Unloading and stocking shelves with products, and creating attractive displays to showcase items.
  • Bagging Groceries: Carefully bagging groceries for customers.
  • Teamwork: Collaborating with other Crew Members to accomplish store goals and maintain a positive work environment.
  • General Store Maintenance: Keeping the store clean, organized, and well-stocked.

Crew Member

Trader Joes
08.2016 - 11.2018
  • Customer Interaction: Engaging with customers, answering questions, and providing assistance to make their shopping experience enjoyable.
  • Cash Handling: Operating the cash register efficiently and accurately.
  • Stocking and Display: Unloading and stocking shelves with products, and creating attractive displays to showcase items.
  • Bagging Groceries: Carefully bagging groceries for customers.
  • Teamwork: Collaborating with other Crew Members to accomplish store goals and maintain a positive work environment.
  • General Store Maintenance: Keeping the store clean, organized, and well-stocked.

Operations Assistant Manager

T.J. Maxx
07.2008 - 07.2010
  • -Selected for a new store opening process
  • -Responsible of recruiting and hiring store associates, and conducting New Associate Orientation.
  • -Managed the completion of Human Resources records for new hires and terminations.
  • -Developed and evaluates the associate work schedule, incorporating payroll guidelines.
  • -Managed time and attendance and ensured payroll is properly closed daily and weekly.
  • -Directed operational work assignments throughout the store.
  • -Made Exceptions to customer service policies where appropriate and necessary to satisfy customers, (price adjustments, merchandise holds and refunds)
  • Addresses immediate customer service issues and provided appropriate coaching to associates.
  • -Manages shrink reduction programs.
  • -Oversees and manages maintenance of the store.
  • -Conducted housekeeping/maintenance tour, with the store plan, delegates and follow up as necessary to ensure all fixtures, supplies, sign library, and all areas are clean and organized.

Assistant Store Manager/Operations and Education

Kiehl’s
01.2007 - 01.2008
  • - Selected to open a new store for the company.
  • - Managing, supervising and training staff, of Education of Products and Operations
  • - Providing outstanding customer service.
  • - Partnered with Marketing to ensure all Visuals and Merchandising are current and arranged for Maximum customer appeal.
  • - Maintains a regular employee schedule, designed to meet the needs of the business.
  • - Supervision and maintenance of store funds as well as monitoring of all daily deposits
  • - Hired and managed outside service vendors , such as cleaning or security, budgeted for the store
  • - Ensured that all store spending, including headcount supplies, petty cash, etc, is within budgetary Guidelines for the store.
  • - Monitors employee’s levels of product knowledge and service for accuracy, skill and application.
  • - Gave appropriated, personalized product and sample recommendations.
  • - Demonstrated a sense of urgency in completing all necessary steps of customer transactions.
  • - Ensured sales floor was supervised appropriately.
  • - Achieved and exceeded sales plans, Monthly.
  • - Utilized available reports to manage the business.
  • - Regularly communicated sales planed achievements updated to employees and Corporate Sales Dept.
  • - Managed a staff of seven.
  • - Responsible for conducting physical inventory counts as necessary.
  • - Responsible for reconciling any variances in inventory, registers etc.

Assistant Store Manager

L’Occitane
01.2006 - 01.2007
  • - Advising and assisting customers with their choices of products.
  • - Managing, supervising and training staff, of Education of Products and Operations
  • - Providing outstanding customer service.
  • - Maintain L’Occitane standard and train sales associates to provided quality customer service and achieving sales goals
  • - Driving force along with Manager in achieving sales goals, and maintaining store operations.
  • - Maintain train and coach L’Occitane visual and merchandising standards
  • - Recruit, hire and train sales associated and future management candidates
  • - Develop a “Preferred Customers Registry” for follow-up phone calls, product launches, and exclusive Events.
  • - Trained and coached associates on all new products.

Store Manager

ILLUMINATIONS
01.2005 - 01.2006
  • Position called for maximizing customer service, sales and profitability by managing all aspects of the retail operation while implementing company policies and procedures; directing, training and developing personnel; controlling all variable expenses; and fulfilling all operating, merchandising and housekeeping standard.
  • Daily duties included:
  • - Selecting, training, supervising and evaluating all staff members to insure achievement of high personal productivity and fulfillment of the responsibilities.
  • - Serving as the primary liaison between the store, District Managers, and corporate staff.
  • - Participating in the development of the annual operating budget for sales and expense line forecasting, and monitoring performance to achieve budgeted results
  • - Maintaining close contact with customers and all staff on the sales floor to insure customer satisfaction by providing exceptional retail service
  • - Conducting periodic store staff meetings and reinforcing store standards and procedures, insuring that staff members understand and comply with all applicable federal, state and local rules, regulations and laws
  • - Coaching and developing personnel. Analyzing and identifying areas of improvement and strengths

Acting Store Manager / 1st Assistant Manager

SHARPER IMAGE
01.2004 - 01.2005
  • - Assumed the duties of the Store Manager, within three months of hire, including maximizing sales, controlling expenses, and providing sales leadership while maintaining high standards in customer service

Education

City College of San Francisco

Skills

  • TECHNICAL: Microsoft Office Suite (Word, PPT, Excel, Access)
  • WORK ETHIC: Punctual, Quick Learner, Patient, Effective, Rational, Fair

Timeline

Crew Member

Trader Joes
12.2018 - 12.2019

Crew Member

Trader Joes
08.2016 - 11.2018

Operations Assistant Manager

T.J. Maxx
07.2008 - 07.2010

Assistant Store Manager/Operations and Education

Kiehl’s
01.2007 - 01.2008

Assistant Store Manager

L’Occitane
01.2006 - 01.2007

Store Manager

ILLUMINATIONS
01.2005 - 01.2006

Acting Store Manager / 1st Assistant Manager

SHARPER IMAGE
01.2004 - 01.2005

City College of San Francisco

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