Anthony Jackson JR

• Typing Proficiency, Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered customer telephone calls promptly to avoid on-hold wait times
• Answered constant flow of customer calls with minimal wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Recommended products to customers, thoroughly explaining details
• Provided primary customer support to internal and external customers
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
• Cultivated customer loyalty, promoted repeat business and improved sales
• Developed community reputation through commitment to customer satisfaction and strong client relationships
• Evaluated account and service histories to identify trends, using data to mitigate future issues
• Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business
• Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns
• Reviewed customer applications closely to identify any opportunities for further
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Worked different stations to provide optimal coverage and meet production goals.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Maintained productive, efficient approach to all tasks.
• Developed strong cooperative relationships with coworkers and managers.
• Operated register to process payments and collect cash payment for order totals.
• Addressed and resolved customer complaints in polite and professional manner.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

● Kept work areas clean, organized and safe to promote efficiency and team safety.
● Learned all required tasks quickly to maximize performance.
● Contributed to team success by completing jobs quickly and accurately.
● Developed strong cooperative relationships with coworkers and managers.
● Operated register to process payments and collect cash payment for order totals.
● Worked different stations to provide optimal coverage and meet production goals.
● Maintained productive, efficient approach to all tasks.
Trained new team members by relaying information on company procedures and safety
requirements.
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● Resolved issues quickly to maintain productivity goals.
● Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.