Anthony Jacobo

-Oversaw daily operations to ensure compliance with safety and efficiency standards.

-Led team development initiatives, fostering a culture of continuous improvement and accountability.

-Implements process enhancements that reduced operational delays and improved service quality.

-Analyzes performance metrics to identify trends, driving strategic decisions for resource allocation.

-Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

-Transformed underperforming teams into productive, profitable teams.

-Evaluated training effectiveness of supervisors through feedback and assessments, ensuring continuous improvement.

- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team. - Improved operational efficiency by streamlining processes and implementing time-saving strategies.

- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.

- Optimized resource allocation through careful planning and monitoring of volume and staffing needs.

- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

- Optimized staffing levels by closely monitoring workload demands.

- Supervised various locations, enforcing high-quality standards of operation.

- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.

- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.

- Collaborated with management to address specific skill gaps and tailor training programs accordingly.

- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.

- Evaluated employee progress through ongoing assessments adjusting teaching methods as needed for optimal results.

- Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.

- Coached employees on best practices, providing constructive feedback to support their professional growth.

- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

- Responded to customer requests for products, services, and company information.

- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

- Developed strong product knowledge to provide informed recommendations based on individual customer needs.

- Collaborated with team members to develop best practices for consistent customer service delivery.

- Maintained clean and organized work areas at all time to bring safety and quality to food preparation process.

- Prepared meals efficiently under time constraints for timely service during peak hours.

- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

- Streamlined inventory processes with regular audits, reducing waste.

- Enhanced staff performance with coaching and mentoring, building upon skills.

- Managed daily operations to ensures a high level of efficiency, consistency, and quality in both food and service.

- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

- Reconciled cash and credit card transactions to maintain accurate records.

- Correctly calculated inventory and ordered appropriate supplies.

- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

- Tracked daily sales transactions and invoices for accurate and updated financial reporting.

- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

- Reduced staff turnover rate with effective leadership, open communication and employee development opportunities.

- Managed staff schedules and maintained adequate coverage for all shifts.