Lilliana Gonzalez Chavez
Hayward,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Dispatcher
Pacific Equipment Material
Hayward
11.2022 - Current
- Manage phone lines, directing calls appropriately, including logging of all incoming calls
- Navigate through Expandit and Silk, set appointments, schedule technician routes/ plans
- Maintaining work order status on multiple clients
- Communicate through email and on phone
- Fast solution making, prioritizing a job, maintaining a mature environment.
Service Dispatch Lead
Big Joe
Hayward
12.2022 - 11.2022
- Worked closely with management teams regarding scheduling conflicts or staffing needs.
- Conducted regular meetings with team members to discuss goals, objectives, deadlines.
- Maintained accurate records of all assigned jobs and tracked progress of each job.
- Reviewed incoming requests from customers to ensure they meet company standards and expectations.
- Collaborated with other departments on projects involving customer service initiatives or operational improvements.
CSR/ Receptionist
11.2021 - 12.2021
- Manage phone lines, directing calls appropriately, including logging of all incoming calls
- Navigate through Netsuite, set appointments, schedule technicians
- Maximize performance through effective communication with dispatchers, technicians, parts personnel, sales/CSR's representatives and most importantly strive to service the clients
- Email Management, File management, including scanning, uploading, and saving business documents.
Service Merchandiser
Lowe's
Fremont
03.2021 - 10.2021
- Being friendly and professional, and engaging vendors and associates to meet store needs
- Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate
- Creating visually appealing product selections that are safe, clean, and easy for customers to access.
- Organized merchandise displays according to company standards.
Receptionist/ Cashier
Premier Nissan of Fremont
Fremont
11.2019 - 09.2020
- Receives callers at the dealership, determines the nature of their business and directs callers to their destination
- Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers, and makes appointments.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Sales Style Consultant
Target
Pittsburg/ Fremont
07.2017 - 06.2019
- Skills in guest styling consultation, personalized shopping techniques and selling tactics that build the guests baskets
- Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies and basic visual merchandising.
- Developed style solutions for clients, including color palettes, outfit ideas, and accessory selections.
- Provided personal styling advice to clients based on their individual needs and preferences.
Education
Film and Video Certificate -
Full Sail University
Orlando, FL08.2021
High school Diploma -
Antioch High School/ Newark Memorial High School
06.2017
Skills
- Attention to Detail
- Web and tech savvy
- Customer Service
- Problem solving
- Team leadership
- Schedule Coordination
Certification
- Certificate of Film and Video Productions
Languages
Spanish
Professional
Timeline
Service Dispatch Lead
Big Joe
12.2022 - 11.2022
Service Dispatcher
Pacific Equipment Material
11.2022 - Current
CSR/ Receptionist
11.2021 - 12.2021
Service Merchandiser
Lowe's
03.2021 - 10.2021
Receptionist/ Cashier
Premier Nissan of Fremont
11.2019 - 09.2020
Sales Style Consultant
Target
07.2017 - 06.2019
Film and Video Certificate -
Full Sail University
High school Diploma -
Antioch High School/ Newark Memorial High School
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