Anthony Jakubczak

Customer Service Manager, Compliance & Operations Manager, and Lead Technician for A-1 Pharmacy.

• Support Pharmacy Management by guiding daily pharmacy technician operations
• Ensure other pharmacy technicians have the resources and training necessary to perform their jobs effectively
• Ensure patients have access to their medications
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.

Part time Retail Sales Associate for Dollar General

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Supported loss prevention goals by monitoring shopper behavior.

Team Manager & Escalations Supervisor for AT&T Wireless, BEUC

• Provide billing and technical assistance to Business customers
• Assisted 100+ agents by answering questions, responding to inquiries and handling telephone requests.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Established and oversaw performance targets for call center associates.
• Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.

Retail Sales Associate & Certified Pharmacy Technician for Walmart 10-0551

• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Filled in as a secondary RX-OTC Department Manager and fulfilled department daily scheduled tasks.

Networking Support agent for Verizon Business DSL Internet

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and ethernet.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Translated complex technical issues into digestible language for non-technical users.
• Identified potential sales and cross-selling opportunities in course of delivery of support services.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Resolved system, hardware and telephone issues with the company HSI customers.

Customer Service Ambassador & Client Trainer for Bank of America, NA

• Provide customers information about their accounts
• Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Responded to customer requests for products, services and company information.
• Provided information regarding charge accounts and loyalty programs.
• Trained 5 new hire waves into production.

Overnight Grill Manager for McDonald's

• Full time laborer on the overnight shift responsible for maintaining a professional environment while training as well as making sure inspection guidelines were always met.
• Oversaw care and maintenance of kitchen equipment.
• Prepared food items such as meats, poultry and fish for frying purposes.
• Monitored line efficiency and implemented improvements for increased productivity.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.