Anthony James
Miramar,Fl
Summary
At C&C International Computers and Consultants, I excelled in roles from Field Service Technician to Service Manager, demonstrating exceptional problem-solving and team leadership. I significantly reduced equipment downtime, ensuring high-quality service delivery. My proactive approach and ability to multitask have fostered strong client relationships and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Manager
C&C International Computers and Consultants
03.1998 - 12.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Maintained inventory and ordered supplies to keep facility resources readily available.
Facility Manager
C&C International Computers and Consultants
03.1998 - 12.2024
- Coordinated with vendors to obtain cost-effective solutions, negotiating contracts for maintenance services and supplies.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Inspected facility and assessed its [Type] and [Type] systems for functionality and safety.
- Maintained compliance with local building codes, environmental regulations, and industry best practices for safe operations at all times.
- Optimized energy consumption, implementing energy-saving measures such as retrofitting lighting systems and upgrading HVAC units.
- Conducted regular building assessments to identify areas for improvement or necessary repairs, prioritizing projects based on urgency or impact on operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Field Service Technician
C&C International Computers and Consultants
03.1998 - 03.2005
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
- Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
- Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
J.D. - Electrical, Electronics And Communications Engineering
ATI Career Training Center
Dallas, TX09-1997
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Certification
- CompTIA Certification
Languages
English
Full Professional
Timeline
Service Manager
C&C International Computers and Consultants
03.1998 - 12.2024
Facility Manager
C&C International Computers and Consultants
03.1998 - 12.2024
Field Service Technician
C&C International Computers and Consultants
03.1998 - 03.2005
- CompTIA Certification
J.D. - Electrical, Electronics And Communications Engineering
ATI Career Training Center
Similar Profiles
Fahmy MohsenFahmy Mohsen
Computer Maintenance Technician at W.I. International for ComputersComputer Maintenance Technician at W.I. International for Computers
Daniel ShaibuDaniel Shaibu
Administrative Officer at Happiness Computers International LimitedAdministrative Officer at Happiness Computers International Limited
Muhammad Aamir MehmoodMuhammad Aamir Mehmood
Senior Site Engineer - Drainage & Utilities at KEO International ConsultantsSenior Site Engineer - Drainage & Utilities at KEO International Consultants