Anthony James Jr
Maricopa
Summary
Technical Specialist with extensive experience in enterprise environments and SaaS platforms. Expert in diagnosing and resolving complex hardware, software, and network issues to enhance system reliability and performance. Proven track record in device management and identity access, collaborating effectively to deliver scalable technical solutions.
Overview
13
13
years of professional experience
Work History
Technical Consultant (Enterprise Systems & Device Management)
Transfr Inc.
12.2023 - 03.2026
- Provided Tier 2-3 technical support for enterprise VR training systems across Meta Quest and Pico devices managed through ManagedXR mobile device management platform.
- Configured, deployed, and maintained VR headsets while troubleshooting networking, device connectivity, and policy enforcement issues.
- Investigated network connectivity issues including DHCP conflicts, SSID segmentation, VLAN routing, Wi-Fi configuration, and mDNS discovery to ensure reliable network access.
- Diagnosed and resolved kiosk mode restrictions, MDM policy conflicts, and casting issues to enhance functionality in classroom environments.
- Deployed and updated VR applications including TREK, VTF, and VTF 2 DEV while ensuring configuration compliance.
- Supported integrations with Clever, ClassLink, and the Transfr dashboard while assisting administrators with classroom management.
- Documented incidents, troubleshooting steps, and technical findings in Salesforce to support knowledge sharing and improve response times.
IT Technician
Leading Edge Academy
Maricopa
06.2022 - 12.2023
- Supported IT operations for 900-student, 150-faculty campus by managing networking, endpoint management, and helpdesk services to ensure seamless technology access.
- Maintained network infrastructure with Extreme, Unifi, and Cisco equipment to ensure uninterrupted Wi-Fi, VoIP, camera, and printing services.
- Managed Windows, Chrome OS, and iOS devices including imaging, enrollment, and user support.
- Installed switches, wireless access points, and security cameras, documenting assets with Google Admin tools for efficient asset management.
- Utilized Jira ticketing system to track incidents and collaborate with internal teams.
Apple Technical Specialist
Apple Inc.
Chicago
09.2021 - 05.2022
- Delivered hardware diagnostics and repair services for macOS and iOS devices, ensuring optimal performance and user satisfaction.
- Utilized diagnostic tools including AST, MRI, ICC, and HDI to efficiently identify and resolve hardware and software issues.
- Educated customers on device security and data protection, enhancing their understanding of Apple ecosystem best practices.
Dock Manager
Titan Security Group
Chicago
12.2015 - 09.2021
- Managed dock operations and coordinated shipping schedules for timely deliveries.
- Coordinated dock operations for Sterling Bay and Google properties, ensuring seamless vendor collaboration and robust facility security.
- Supervised personnel and scheduled logistics, while enforcing safety procedures to maintain compliance and operational integrity.
- Oversaw inventory management and ensured accurate stock levels at the dock.
- Trained staff on safety protocols and dock procedures to maintain compliance.
Engineer Technician (Intern)
Ties Communication / XO Communications
Chicago
10.2015 - 02.2017
- Assisted with fiber-optic and copper telecommunications installations, enhancing enterprise network infrastructure across Chicago.
- Configured and tested networking equipment including routers, switches, and firewall systems.
- Performed connectivity diagnostics, signal testing, and troubleshooting to verify network performance and service availability.
- Supported cable installation and setup of patch panels and telecommunications room equipment, ensuring operational readiness for network services.
- Worked alongside senior engineers to identify and resolve network configuration issues.
Fulfillment Specialist / Technical Support
CleverBridge E-Commerce Software Inc.
Chicago
04.2013 - 09.2015
- Delivered helpdesk support for global software vendors on CleverBridge's ecommerce platform, enhancing vendor satisfaction.
- Resolved customer issues regarding software downloads, licensing, and account access using Zendesk and OTRS, improving user experience.
- Partnered with internal teams to address payment processing issues and order fulfillment errors, streamlining resolution processes.
- Maintained order processing systems and internal support tools.
- Documented support tickets and escalated technical issues.
Education
High School Diploma -
John Hope College Prep
Chicago, ILSkills
- Endpoint & Device Management
- Enterprise Mobility Management
- Android Device Management
- Device Enrollment
- Remote Device Configuration
- Enterprise Application Deployment
- Cloud Device Management
- Jamf
- Kandji
- Systems & Administration
- Active Directory
- User Access Control
- Device Policy Enforcement
- Asset Management
- Device configuration
- System Monitoring
- Networking basics (DHCP, VLAN, Wi-Fi)
- Networking & Infrastructure
- LAN/WAN
- DHCP
- VLAN Segmentation
- Firewall Management
- MAC Reservations
- Switch Installation
- mDNS discovery
- Windows Administration
- Technical support
- System Diagnostics
- OS & Firmware Updates
- Helpdesk Operations
- Incident reporting
- Salesforce
- Jira
- Microsoft Office
- User Training
- Interactive Device Setup
- User Training
Timeline
Technical Consultant (Enterprise Systems & Device Management)
Transfr Inc.
12.2023 - 03.2026
IT Technician
Leading Edge Academy
06.2022 - 12.2023
Apple Technical Specialist
Apple Inc.
09.2021 - 05.2022
Dock Manager
Titan Security Group
12.2015 - 09.2021
Engineer Technician (Intern)
Ties Communication / XO Communications
10.2015 - 02.2017
Fulfillment Specialist / Technical Support
CleverBridge E-Commerce Software Inc.
04.2013 - 09.2015
High School Diploma -
John Hope College Prep