Anthony Janos
Brentwood,NY
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Demonstrating ken sense of urgency to every customer. Over 5 years delivering multi-faceted trade skills in industrial environments. Broad skills in maintenance and bench builds.
Overview
6
6
years of professional experience
Work History
Systems Support Technician
Culinary Digital
08.2023 - Current
- Collaborated with cross-functional teams to develop IT strategies aligned with organizational goals, fostering efficiency and innovation throughout the company.
- Maintained accurate inventory records of all IT assets, allowing for efficient tracking and management of resources.
- Streamlined troubleshooting processes for quicker issue resolution, reducing downtime for users.
- Contributed to the success of major IT projects by providing technical expertise during design, implementation, testing, and deployment phases.
- Provided exceptional customer service by responding promptly to user requests for technical support, consistently resolving issues in a timely manner.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Hooked up systems to specified panel mountings of particular devices.
System Support Specialist
RGNext
07.2022 - 07.2023
- Resolved computer and system networking problems to maintain user productivity.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Monitored hardware, software and peripheral performance against organizational expectations.
- Completed annual inventory counts of all property tagged items.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Computer Support Technician
RGNext
11.2021 - 07.2022
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Technician
RGNext
11.2019 - 11.2021
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, printers and more.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Support Desk Technician
Chumash Casino Resort
08.2018 - 11.2019
- Improved customer satisfaction by resolving technical issues efficiently and providing exceptional support.
- Conducted regular follow-ups with customers post-resolution to ensure ongoing satisfaction and identify areas for further improvement or training requirements.
- Managed high-volume support tickets, effectively prioritizing tasks to maximize productivity and customer satisfaction.
- Collaborated with cross-functional teams to address complex issues, ensuring seamless communication and faster resolutions for clients.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Science - Networking And Digital Technologies
Allan Hancock College
Lompoc, CA05.2022
High School Diploma -
Cabrillo High School
Lompoc, CA06.2010
Skills
- Account Administration
- Multitasking and Prioritization
- Customer Service Support
- Attention to Detail
- Troubleshooting Network Issues
- Help Desk Support
- Technical Troubleshooting
- Organizational Skills
- Resolving Problems and Incidents
- Friendly and Patient
Timeline
Systems Support Technician
Culinary Digital
08.2023 - Current
System Support Specialist
RGNext
07.2022 - 07.2023
Computer Support Technician
RGNext
11.2021 - 07.2022
Technician
RGNext
11.2019 - 11.2021
Support Desk Technician
Chumash Casino Resort
08.2018 - 11.2019
Associate of Science - Networking And Digital Technologies
Allan Hancock College
High School Diploma -
Cabrillo High School