Anthony Javey
San Diego,CA
Summary
Results-driven financial services executive with over 15 years of experience in banking operations, compliance, client services, and team leadership. Demonstrated success in leading high-performing teams, enhancing operational efficiency, and ensuring top-notch client satisfaction. Skilled in problem-solving, fostering relationships, and implementing data-driven strategies. Holds Series 99 license, Lean Six Sigma certification, and graduate of McKinsey Management Accelerator program.
Overview
18
18
years of professional experience
Work History
Assistant Vice President, Case Management
LPL Financial
06.2023 - 06.2025
- Directed a department of 38 Case Managers and 4 Managers, cultivating a high-performance culture and driving team engagement.
- Strengthened institutional client relationships, ensured operational excellence, and resolved complex service issues with strategic solutions.
- Leveraged data insights to improve call center efficiency and client satisfaction; presented performance metrics to senior leadership.
- Championed innovation in hospitality and service programs aligned with corporate goals and KPIs.
Manager, Case Management
LPL Financial
12.2021 - 06.2023
- Led a team of 18 Case Managers, managing escalations from service, business consultants, and executive leadership.
- Partnered with analytics teams to monitor trends and enhance workflow efficiency.
- Inspired team performance and client trust through coaching and values-driven leadership.
Senior Case Manager / Case Manager
LPL Financial
01.2019 - 12.2021
- Acted as a subject matter expert across service and operations, handling complex client cases and streamlining resolutions.
- Created detailed trend reports to identify and proactively solve operational issues.
- Authored knowledge base content to ensure consistent service delivery.
Service Resolution Professional, STO
LPL Financial
12.2017 - 01.2019
- Resolved high-priority service escalations and provided coaching for team members.
- Monitored reports and implemented process improvements.
Associate Service Consultant, STO Compliance
LPL Financial
05.2015 - 12.2017
- Supported advisor registration and compliance, aiding in audit preparation and regulatory adherence.
Operations Specialist, Cash Control
LPL Financial
02.2013 - 05.2015
- Managed disbursements, conducted compliance reviews, and monitored account activity to mitigate fraud.
Account Executive
Cres Insurance Services
05.2012 - 11.2012
- Managed client accounts and provided tailored E&O solutions for real estate professionals.
Military Admissions Counselor
Ashford University
06.2011 - 03.2012
- Counseled prospective military students and guided them through admissions and financial aid processes.
Licensed Banker
JP Morgan Chase
09.2010 - 06.2011
- Advised clients on financial planning solutions; ensured regulatory compliance and fraud prevention.
Operations Supervisor / Assistant Manager
JP Morgan Chase
06.2009 - 09.2010
- Supervised 10 tellers, managed operations, conducted audits, and met sales goals consistently.
Lead Teller
Wells Fargo
10.2007 - 06.2009
- Oversaw cash operations, trained new hires, resolved customer service issues, and drove product sales.
Education
Bachelor of Arts - Business Management
Bethany College
Lindsborg, KSSkills
- Team Leadership & Performance Management
- Client Relationship Management
- Process Optimization & Operational Strategy
- Data Analytics & KPI Tracking
- Cross-functional Collaboration
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Series 99 License
- Lean Six Sigma (White & Yellow Belt)
- McKinsey & Co Management Accelerator
Timeline
Assistant Vice President, Case Management
LPL Financial
06.2023 - 06.2025
Manager, Case Management
LPL Financial
12.2021 - 06.2023
Senior Case Manager / Case Manager
LPL Financial
01.2019 - 12.2021
Service Resolution Professional, STO
LPL Financial
12.2017 - 01.2019
Associate Service Consultant, STO Compliance
LPL Financial
05.2015 - 12.2017
Operations Specialist, Cash Control
LPL Financial
02.2013 - 05.2015
Account Executive
Cres Insurance Services
05.2012 - 11.2012
Military Admissions Counselor
Ashford University
06.2011 - 03.2012
Licensed Banker
JP Morgan Chase
09.2010 - 06.2011
Operations Supervisor / Assistant Manager
JP Morgan Chase
06.2009 - 09.2010
Lead Teller
Wells Fargo
10.2007 - 06.2009
Bachelor of Arts - Business Management
Bethany College
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