Anthony J. Colondo
Pocono Summit,PA
Summary
Accomplished store manager/area manager with over 25 years of success encompassing problem resolution, business development and customer relations. Thrives in competitive markets with excellent drive, passion and commitment to exceed expectations in customer satisfaction, revenue, cost control and overall work performance.
Overview
30
30
years of professional experience
Work History
Sales Associate
Johnston & Murphy
2024.05 - 2025.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Linen Specialist/Office Manager
Vacasa LLC
2023.05 - 2024.05
- Ensure office is stocked with needed items for housekeeping and maintenance staff
- Responsible for ordering and receiving of supplies for staff
- Keeping track of inventory and expenses for the office
- Ensure laundry is sent out and returned in a timely manner
Customer Advocate
Carvana LLC
2019.09 - 2023.04
- Deliver and purchase vehicles for customers, ensuring vehicles match conditions for delivery or purchase
- Verify registration paperwork is accurate as per state guidelines by reviewing ID, correct insurance as needed and verification of correct address information
- Notarize PA MV-41 documents and Power of Attorney documents for customers
- Use of Motive (formerly Keep Trukin') and follow all DOT regulations for operating a commercial vehicle
- Assist in training new employees on how to load and unload vehicles on the hauler and train them in driving and reviewing registration paperwork for accuracy so paperwork is not delayed or rejected by the state
- Provide excellent customer service to ensure they have the best possible experience
Store Manager/Area Manager
Samsonite LLC
1995.04 - 2018.10
- Incorporated and suggested changes to layouts and promotions to drive sales
- Trained, coached and developed staff to improve selling skills
- Responsible for 8-12 stores and insured company standards were followed
- Resolved issues quickly to promote a positive environment for customers and employees
- Responsible for POS opening and closing procedures including the counting of register for accuracy and resolved discrepancies
- Worked directly with corporate personnel to ensure proper product was at the location based on demographic needs
- Controlled budget and inventory for stores to keep in line with monthly goals and limited financial discrepancies
Education
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East Stroudsburg University
01.1993
High School - undefined
East Stroudsburg High School
01.1988
Skills
- Detail oriented, multi-tasking, leadership, employee relations
- Dependable, reliable, problem solving, team player
- Strong work ethic, training and development
- Natural leader, excellence communication skills, knowledge of POS systems
Accomplishments
- Managed stores that exceeded company goals for multiple quarters in a row
- Improved sales in the Elizabeth, NJ store within 2 years ranking from 72nd to 15th out of 148 stores
Timeline
Sales Associate
Johnston & Murphy
2024.05 - 2025.09
Linen Specialist/Office Manager
Vacasa LLC
2023.05 - 2024.05
Customer Advocate
Carvana LLC
2019.09 - 2023.04
Store Manager/Area Manager
Samsonite LLC
1995.04 - 2018.10
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East Stroudsburg University
High School - undefined
East Stroudsburg High School