Anthony J. Flores
Bosque Farms
Summary
Dynamic and values-driven servant leader with over 13 years of experience in managing large-scale operations, service delivery, and team performance within healthcare environments. Expertise in leading teams of 10 to over 65 staff members, overseeing multiple six-figure operational budgets, ensuring regulatory compliance, and enhancing service quality. Proficient in implementing innovative solutions that boost productivity and operational effectiveness while fostering a culture of teamwork. Recognized for adaptability to evolving business needs and a strong commitment to aligning team objectives with organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of practice operations urgent care/ COVID testing
Presbyterian
Albuquerque, New Mexico
09.2021 - Current
- Directed operations across five urgent care locations. Championed the establishment of virtual urgent care services, extending care access throughout New Mexico. Oversaw the implementation of COVID testing sites and mobile testing initiatives on reservations in partnership with Indian Health Services. Accountable for the creation and management of 18 budgets, actively participating in MOR meetings and representing urgent care interests. Negotiated contracts and facilitated discussions with Indian Health Services and Abbott. Pioneered the decentralization of COVID testing into urgent care locations, resulting in significant organizational savings while maintaining high-quality service and patient options. Drove the introduction of point-of-care testing in all urgent care clinics, enhancing test result turnaround and contributing to departmental revenue. Established a hybrid model in clinics to optimize patient walk-in opportunities. Cultivated strong relationships and developed a high-performing team, leading to increased satisfaction among patients, employees, and providers through structured meetings and collaborative efforts.
- Promoted September 2021-present
Inpatient rehabilitation Manager and information desk manager
Presbyterian hospital
Albuquerque, New Mexico
05.2018 - 09.2021
- Directed a team of over 70 professionals from diverse disciplines to deliver comprehensive inpatient rehabilitation services for the hospital. Oversaw front desk operations, including staffing, supply management, and daily team support. Conducted thorough reviews of clinical documentation in Epic to optimize billing practices and minimize organizational denials. Addressed patient complaints and MIDAS requests in a timely manner while actively participating in weekly senior leader rounds to identify and resolve operational challenges. Contributed to incident command centers multiple times throughout the COVID-19 pandemic. Collaborated with business partners to develop and finalize the department's annual budget. Led multiple PDSA initiatives to improve patient flow and discharge processes requiring rehabilitation recommendations. Created and implemented new protocols and algorithms to enhance operational efficiency. Initiated new services tailored to patient needs, such as fees and mobilization of ECMO patients. Continued leadership as captain for presgiving and developed captains for health and wellness promise champions and clinical practice group representatives across all disciplines.
- Promoted May 2018-September2021
Outpatient rehabilitation supervisor
Presbyterian
Rio Rancho, New Mexico
05.2017 - 05.2018
- Assisted in creating templates for therapist schedules. Supported onboarding of new employees. Reviewed clinical documentation in Epic. Coordinated technology and administrative staff. Organized and facilitated staff meetings. Arranged education days and blocked schedules. Set up conference rooms for group meetings. Participated in outpatient clinical practice groups. Collaborated with physical therapy, occupational therapy, and speech therapy on clinical issues. Worked closely with rehab manager to develop PDSAs for clinic improvement. Formed PT/PTA teams to enhance clinical outcomes. Approved CME and PTO requests while managing coverage. Conducted staff rounding and led huddle meetings. Submitted work orders and inputted ISR as needed. Attended cancer rounds at MD Anderson and tumor board at Presbyterian Downtown.
- Promoted May 2018-September2021
Regional Clinical Director
Genesis Healthcare
NM, AZ, NV, and ID
10.2013 - 05.2017
- Directed clinical operations for nearly 50 facilities across 4 states, implementing rigorous documentation audits and quality assurance processes. Led educational webinars for Division 5, focusing on documentation standards and speech language therapy training. Coordinated site visits and manual audits to uphold clinical excellence and compliance.
- Promoted October 2013-May 2017
Director of Rehabilitation/Speech Language Pathologist
Hallmark Rehabilitation/Genesis
Albuquerque, New Mexico
10.2013 - 10.2014
- Duties include running day to day operations in therapy department including managing various payer sources and developing schedules for PT, OT, and ST services. Duties further include supervising therapy disciplines, attending various meetings while treating patients requiring Dysphagia, Speech, Cognitive, and aphasia therapy services. Duties also include managing Medicare part A RUG levels as well as Medicare and Managed care part B services. Facility duties include working on quality assurance procedures such as dining room monitor, call light audits, and meal evaluations. I have worked on rehab chart reviews and MDR audit. I was able to meet productivity expectations 9 months straight and have been one of the highest revenue generating DOR’s during that time while developing a culture making work fun, productive, and rewarding.
Speech Language Pathologist
Laguna Dept of Education/Laguna Elementary School
Laguna, New Mexico
08.2006 - 10.2013
Education
M.S. - Communicative Disorders
Eastern New Mexico University
Portales, NM01.2006
B.S. - Communicative Disorders and History
Eastern New Mexico University
Portales, NM01.2003
Skills
- Clinical expertise
- Motivational skills
- Care planning
- Quality improvement
- Outcome measurement
- Interdisciplinary collaboration
- Problem-solving abilities
- Adaptability and flexibility
- Operational efficiency
- Team building
- Operations management
Accomplishments
- Collaborated with interdisciplinary team in the development of Virtual Urgent care and hybrid urgent care.
- Achieved new revenue by introducing POCT testing for Flu, strep, COVID, and RSV.
- Moved COVID testing to all 5 clinics and later discontinued services seamlessly.
- Increased staff and provider satisfaction scores to some of the highest in the organization.
- received the exceptional leaders award at Presbyterian hospital also called the flying colors award.
Certification
- NMSLP, Lic. # 4283
- ASHA, Lic # 12089767
- American College of Healthcare Executives (ACHE) member
- New Mexico Healthcare Executives (NMHE) member
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Director of practice operations urgent care/ COVID testing
Presbyterian
09.2021 - Current
Inpatient rehabilitation Manager and information desk manager
Presbyterian hospital
05.2018 - 09.2021
Outpatient rehabilitation supervisor
Presbyterian
05.2017 - 05.2018
Regional Clinical Director
Genesis Healthcare
10.2013 - 05.2017
Director of Rehabilitation/Speech Language Pathologist
Hallmark Rehabilitation/Genesis
10.2013 - 10.2014
Speech Language Pathologist
Laguna Dept of Education/Laguna Elementary School
08.2006 - 10.2013
B.S. - Communicative Disorders and History
Eastern New Mexico University
M.S. - Communicative Disorders
Eastern New Mexico University