Anthony J. Melendez Jr.
4084 Burton Dr, Stow,OH
Summary
Self-starter with a strong can-do attitude and proven ability to deliver high-quality work under pressure. Extensive experience in customer service, automotive repair, welding, and assembly. Skilled in TIG welding, torque converter assembly, and operating heavy machinery. Adept at managing workflow, solving technical problems, and meeting production goals. Eager to contribute technical expertise to achieve company objectives.
Experienced with customer relationship management, team leadership, and sales strategies. Utilizes effective communication to drive sales and build lasting customer relationships. Track record of achieving sales targets and enhancing team performance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Welder and Torque Converter Assembler
Joseph Industries
04.2024 - Current
- Perform TIG welding for the assembly of high-quality torque converters, ensuring precision and durability in all welds
- Assemble torque converters for industrial and automotive applications, adhering to strict safety and quality standards
- Cut open torque converters to repair or replace internal components, ensuring functionality and extending product lifespan
- Operate tow motors to transport heavy materials and torque converters within the facility, contributing to smooth workflow and production efficiency
- Conduct inspections of welded components to ensure compliance with engineering specifications and quality benchmarks
- Collaborate with a team to meet daily production goals, consistently achieving output targets while maintaining high-quality standards
- Troubleshoot and resolve assembly issues, reducing production downtime and improving overall efficiency
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
Senior Service Advisor
Tesla
12.2021 - 04.2024
- Increased customer satisfaction by 15% through personalized service and resolving concerns within a 24-hour turnaround time
- Streamlined service processes by implementing a new scheduling system, reducing service delays by 20% and improving department productivity by 15%
- Led a team of 3 advisors, consistently exceeding performance targets by 10% monthly through regular coaching sessions and strategic workload distribution
- Mentored and trained 5+ new Service Advisors across Ohio, leading to a 25% improvement in service accuracy and a 20% reduction in training time with a structured mentorship program
- Managed shop inventory, ensuring all parts and supplies were adequately stocked and organized to support efficient service operations
- Handled intake of 10 damaged vehicles per week, developed repair plans, reprogrammed vehicle software, and coordinated auto body repairs to ensure timely restoration
- Left position in April 2024 due to company layoffs
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
- Coordinated loaner vehicles for customers during extended repair periods, enhancing overall satisfaction levels.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
Service Advisor
Volkswagen
03.2019 - 12.2021
- Accurately recorded customer details and transactions, ensuring 100% compliance with company data management policies
- Handled 50+ customer inquiries daily, providing timely responses within an average of 15 minutes
- Educated clients about products and services, resulting in a 20% increase in service package sales
- Managed 30+ daily appointments, tracked service progress, calculated charges, and processed payments efficiently
- Resolved customer complaints and grievances, maintaining a high satisfaction rate
- Acted as a liaison between customers and various departments to ensure timely service delivery
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained up-to-date knowledge of product and service changes.
Head Lube Tech Manager
Volkswagen
12.2019 - 03.2020
- Managed department schedules and trained new technicians, ensuring efficient workflow and team development
- Performed regular vehicle maintenance and processed warranty claims or recalls
- Identified mechanical issues and prepared detailed service reports
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Welder
Stainless Steelworks
05.2018 - 04.2019
- Performed TIG welding and fabrication for high-precision stainless steel components, maintaining a 98% pass rate in quality control inspections
- Assembled and welded over 100 metal parts monthly for automotive and industrial manufacturing projects, ensuring adherence to exact specifications
- Repaired and maintained large-scale industrial machinery, minimizing downtime by 15% through timely and effective repairs
- Measured and cut materials using precision tools, consistently achieving exact tolerances within ±0.5mm as specified on engineering blueprints
- Conducted final quality checks on welded parts, ensuring they met blueprint tolerances and achieving a 98% acceptance rate from quality control inspectors
Bander
Esmark Independent Steel
06.2017 - 06.2017
- Safely operated tow motors to transport materials weighing up to 5 tons, ensuring timely material handling and minimizing production delays
- Set up and operated various metal-cutting machines to produce 100+ precision-cut steel components daily, adhering to safety standards
- Monitored production processes and material quality, detecting and resolving defects in real-time, reducing scrap material by 10%
- Operated CNC machines and lathes to produce high-precision metal components, achieving a 98% accuracy rate in part dimensions
Education
Welding School -
Lincoln Electric
Cleveland, OH01.2016
Automotive Collision Certificate -
Medina County Career Center
Medina, OH05-2015
Skills
- TIG Welding & Fabrication
- Automotive Repair & Maintenance
- Torque Converter Assembly
- Tow Motor Operation
- Production Efficiency & Problem Solving
- Customer Service & Communication
- Technical Documentation & Reporting
- Inventory & Parts Management
- Email etiquette
- Client onboarding
- Call handling
- Teamwork
- Problem-solving
- Multitasking Abilities
- Computer skills
- Excellent communication
- Customer service excellence
Timeline
Welder and Torque Converter Assembler
Joseph Industries
04.2024 - Current
Senior Service Advisor
Tesla
12.2021 - 04.2024
Head Lube Tech Manager
Volkswagen
12.2019 - 03.2020
Service Advisor
Volkswagen
03.2019 - 12.2021
Welder
Stainless Steelworks
05.2018 - 04.2019
Bander
Esmark Independent Steel
06.2017 - 06.2017
Welding School -
Lincoln Electric
Automotive Collision Certificate -
Medina County Career Center
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