Anthony J. Milano
Medina,Ohio
Summary
To utilize my expertise as a trained supervisor for gainful employment with a fast pace, family-oriented business where I can use my skills effectively.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
23
23
years of professional experience
Work History
Parts Manager
Murphy Tractor
10.2022 - Current
- Managed inventory control processes to optimize parts availability and reduce lead times.
- Oversaw procurement of parts, ensuring alignment with operational requirements and budget constraints.
- Led team training initiatives to enhance product knowledge and improve customer service standards.
- Implemented strategies to streamline warehouse operations, increasing overall efficiency in parts distribution.
- Developed and maintained relationships with suppliers to negotiate favorable terms and ensure quality delivery.
- Analyzed sales trends to forecast demand, adjusting inventory levels accordingly to minimize stockouts.
Service Analyst
GNCO
07.2016 - 10.2022
- Analyzed service performance metrics to identify trends and areas for improvement.
- Developed and implemented process enhancements to increase operational efficiency.
- Collaborated with cross-functional teams to resolve complex service issues effectively.
- Provided strategic insights through data analysis to support decision-making initiatives.
Service Technician
Graham Automall
12.2013 - 07.2016
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance and safety.
- Conducted routine maintenance services, enhancing customer satisfaction through reliable service delivery.
Service Center Coordinator/Manager
WECO
06.2006 - 11.2013
- Coordinated service requests to ensure timely response and resolution.
- Streamlined communication between departments to enhance operational efficiency.
- Managed scheduling of service personnel to optimize resource allocation.
- Developed training materials to support staff onboarding and ongoing development.
- Implemented process improvements that reduced response times for service inquiries.
- Led team meetings to discuss workflow challenges and strategize solutions.
- Maintained accurate records of service operations for compliance and reporting purposes.
U.S Navy FA–18 Egress Tech
NAS Lemoore
06.2002 - 06.2006
- VFA137/VFA122
- Operated and maintained advanced technical equipment, ensuring optimal performance and reliability.
- Diagnosed and repaired mechanical systems, reducing downtime through efficient troubleshooting methods.
Education
Auto/Diesel/Hydraulic Technician Degree -
Universal Technical Institute
Sacramento, CA11.2013
Hydro/Electrical engineering
West Hills
Lemoore05.2006
Skills
- Automotive HVAC 608 Certification
- Proficient in interpreting schematics (electrical and hydraulic)
- Effective with the use of excel, MAS 90/200, ERA, Microsoft NAV, QuipWare ERP systems
- Problem solving
- Auto and diesel tech degree
- Customer service
- Billing and invoicing / contract services / warranty
- Payroll processing
- Account receivable / payable
- Focused and outcome driven
- Excel
- Improving customer satisfaction
- Vendor relations
- Warehouse operations
- Goal setting
- Customer relations
- Coordinating paperwork
- Staff training
- Demand forecasting
- POS systems operations
- Operations management
- Performance improvement
- Forecasting demand
- Logistics planning
- Promotional planning
Timeline
Parts Manager
Murphy Tractor
10.2022 - Current
Service Analyst
GNCO
07.2016 - 10.2022
Service Technician
Graham Automall
12.2013 - 07.2016
Service Center Coordinator/Manager
WECO
06.2006 - 11.2013
U.S Navy FA–18 Egress Tech
NAS Lemoore
06.2002 - 06.2006
Hydro/Electrical engineering
West Hills
Auto/Diesel/Hydraulic Technician Degree -
Universal Technical Institute