Summary
Overview
Work History
Education
Skills
Awards
Community Service
Timeline
Generic

ANTHONY J. MORTON II

Columbus

Summary

Customer-focused individual dedicated to providing exceptional service to clients and the organization. Skilled in resolving complaints, managing client communications, and supporting a wide range of service needs with a high attention to detail and professionalism. Positioned for gaining hands-on experience and developing the expertise necessary for advancement in a structured career path.

Overview

4
4
years of professional experience

Work History

Owner + Creative

149mediagroup
08.2024 - Current
  • Responds to daily client communications via email and messaging platforms
  • Researches campaign pricing and vendor details
  • Monitors client payment status and coordinates with internal teams
  • Performs administrative support tasks including file organization, scheduling, email outreach, and project documentation
  • Takes on ad hoc tasks from management to support smooth operations, client satisfaction, and project delivery timelines
  • Developed and edited marketing content across multiple platforms, including radio voice-overs, internet campaigns, and social media assets to drive brand engagement and audience reach

Customer Service Specialist/Baker

Dunkin’ Donuts
05.2022 - 07.2022
  • Maintained strict daily scheduling and task management
  • Delivered high-quality service by anticipating guest needs and resolving issues promptly
  • Proactively set up and checked all service stations, ensuring all areas were compliant with safety and performance standards
  • Worked collaboratively with cross-functional teams to support peak service periods

Team Associate Specialist

Donato’s Pizza
10.2021 - 03.2022
  • Begin each shift promptly and in proper uniform to maintain professionalism and readiness
  • Set up work station, including sanitation buckets, to ensure food safety and preparation standards are met
  • Conduct inventory checks and prepare ingredients based on daily business projections
  • Handle incoming phone calls, take customer orders, manage cash transactions, and ensure high-quality guest service and fulfillment

Education

Certificate - Radio & TV Broadcasting, Digital Media Production

Ohio Media School
Columbus, Ohio
06.2025

Certificate - Hospitality Management and Culinary Arts

Mahoning County Career & Tech
Canfield, Ohio
06.2002

Diploma - undefined

Austintown - Fitch High School
Youngstown, Ohio
06.2002

Skills

  • Customer Service
  • Clear Communication
  • Attention to Detail
  • Problem-Solving
  • Multitasking
  • Time Management
  • Team Collaboration
  • Professionalism

Awards

Seven-time recipient of Ohio Media School’s Core Values Award, 2024

Community Service

United States Navy, CS - 5, 2003

Timeline

Owner + Creative

149mediagroup
08.2024 - Current

Customer Service Specialist/Baker

Dunkin’ Donuts
05.2022 - 07.2022

Team Associate Specialist

Donato’s Pizza
10.2021 - 03.2022

Certificate - Hospitality Management and Culinary Arts

Mahoning County Career & Tech

Diploma - undefined

Austintown - Fitch High School

Certificate - Radio & TV Broadcasting, Digital Media Production

Ohio Media School

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