Anthony Johnson

• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
• Routinely counted inmates and in response to potential security breaches.
• Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.

• Shared resources, opportunities, and activities to support mentee's learning and development.
• Met mentee formally, informally, in-person and virtually to offer support.
• Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
• Facilitated peer-to-peer conversations to support open communication among mentees.

• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Delivered prompt service to prioritize customer needs.
• Dispatch providers for roadside assistance to customers.

• Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Drove safely at all times to avoid accidents and harm.
• Tracked delivery information, mileage and fuel use while on shift.

• Unloaded arriving product stock and moved to store display areas.
• Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Completed regular cycle counts and inventory audits.
• Removed all boxes and related trash from sales floor and processed through compactors.

• Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
• Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
• Monitored radio transmissions between staff to respond immediately to directions and emergencies.
• Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
• Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 100 inmates simultaneously.
• Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
• Examined incoming and outgoing mail to detect contraband.
• Made rounds at specified intervals and conducted head counts and roll calls.

Transported patients/clients to scheduled medical appointments.

Load/unload clients assigned to a wheelchair for safe transport.

Transport clients to pharmacy.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Held weekly team meetings to inform team members on company news and updates.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Collected, arranged, and input information into database system.
• Observed packing operations to verify conformance to specifications.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Gathered, organized and input information into digital database.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Frequently inspected production area to verify proper equipment operation.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Devised and implemented processes and procedures to streamline operations.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated staff performance and provided coaching to address inefficiencies.