Anthony Johnson

Developed, reviewed, and maintained business continuity and disaster recovery plans.

Performed Business Impact Assessments (BIAs)

Coordinated annual testing of Business Continuity-Disaster Recovery (BC-DR) plans with onsite and tabletop exercises.

Educated business unit employees on the importance of BD-DR planning and practices.

Fostered continuous improvement of the Resiliency program within IBM Security

Managed communication of progress/status within the team and stakeholders across the IBM Security BU

Coordinated with BU Resiliency Advisor and the IBM corporate Resiliency planning teams to ensure obligations were being met and reported metrics around our Resiliency activities on a regular basis.

Utilized critical thinking skills to solve complex issues/problems with a sound understanding of BC-DR industry standards and practices.

Stayed current on changes to technology, emerging security threats, internal IBM policy and standards, and relevant regulatory requirements, and evaluate potential impacts on identified risks and security controls as well as suggest modifications to the BU risk management program.

RESULTS: Oversaw and guided Management Security Systems (MSS) and IBM Security Business Unit to effectively and efficiently complete risk assessment provided by internal/external customers to insure the development and accurate implementation of departmental business continuity practices and disaster recovery standards.

Established and implemented policies, procedures and technologies to support system integrity.

Measured and tested the efficacy of IBM's Security Systems portfolio offerings and technologies for IBM's Security's "Immune System" and give actionable suggestions for modifications to Security Systems portfolio offerings.

Collected concise data and analytics to enable Business Line and Engineering management to decide which new technologies to invest in.

Tested, deployed, maintained, operated, and modernized IBM security software applications by coding, debugging, compiling, integrating, and testing application/software solutions to support the overall Agile-based development process.

Worked with external vendors, analysts, and lead programmers/developers to document and understand software requirements, design the software, and subsequently build software integration to satisfy these requirements, using best practices to include CI/CD, Agile and SCRUM development processes.

Addressed problems of systems integration, compatibility, across multiple platforms.

Integrated new hardware and complex systems in the IBM Security Ecosystem.

Used Jira to track application issues, defects, stories, task, and Sprint Planning tasks.

Worked within an Agile Scrum environment as a Scrum Master using Jira.

Tested APIs and applications (through manual test and automated test)

Provided software engineering support to implementation of and compliance with automated internal controls for property accountability, implementation of automated activities within the IBM product application ecosystem.

Performed malware efficacy testing with IBM and outside vendor products to measure the applications validity and effectiveness.

Performed requirements analysis and reports for product integration.

Utilized a tracking system (Jira) to track all tasks and user stories.

Determined what the outcomes of a specific integration has met the organization’s needs.

Educated the organization and clients about the system and hardware integration procedure, implementation, and its use.

Worked within a cloud environment (AWS, IBM Cloud, RedHat, and Azure).

Used ICT tools to integrate and implement hardware and software solutions across the IBM Security organization and its different components.

Integrated, troubleshooted, reviewed, updated, and tested software on various testing platforms.

Handled a broad range of software and other programming tasks to ensure that their systems integrations are functional.

Implemented Information and Communication Technology (ICT) system best practices in IBM Security Ecosystem for the sake of legal and ethical policies for integration.

Defined integration strategies and methods.

Planned strategies and methods in accordance with established deadlines and time schedules.

Created and provided technical documentation that explained the upcoming or existing integrations to non-technical individuals within and outside of the organization.

Worked with external vendors, analysts, and lead programmers/developers to document and understand software requirements, design the software, and subsequently build software integration to satisfy these requirements, using best practices to include CI/CD, Agile and SCRUM development processes.

RESULTS: Supported various project within the IBM Security ecosystem and identified business needs for which I proposed IT solutions to evaluate IBM Security’s existing components and ensure that the final solutions meet the organizational needs.

Supported quality team members during corrective action updates.

Built strong rapport with team members, management and clients to facilitate efficiency and productivity.

Participated in multi-disciplinary defect reviews to discern and address root causes.

Contributed to root cause analysis to determine core reason for failures and errors.

Tested the individual functions in a software product for correct implementation of specified requirements and designing documents.

Utilized the Software Development Lifecycle (SDLC).

Utilized scripting languages such as Java, JavaScript, Python, Bash, PowerShell to work with integration and testing of product software.

Created and maintained an automated test environment using technologies such as Selenium and Mercury Test Director.

Utilized a tracking system (Mercury Test Director) to track all tasks and user stories.

Tested APIs and applications (through manual test and automated test).

Worked within an Agile Scrum team environment using Mercury Test Director.

Focused on detecting defects within the functions, including errors in new code implementation as well as errors in preexisting code within the function resulting from interaction with the new or modified code.

Ensured user functional requirements and specifications are met.

Verified that each business function operates according to the detailed requirements and the external and internal design documents.

Categories:
Audit and Controls Testing
Conversion Testing

Documentation & Procedures Testing
Error Handling Testing, Functions / Requirements Testing
Interface / Inter-system Testing
Installation Testing, Parallel Testing
Functional Testing, Regression testing
Transaction Flow (Path) Testing
Usability Testing

Executed Blackbox based testing on external specifications of functionality. The various triggers (subcategories of tests) include:

• Coverage - running a single input through the code, with valid values.
• Variation - a single input but using extreme or invalid values.
• Sequencing - a test with multiple inputs, in a certain sequence (but not in parallel).

Validated new features of an entire function or component, including its complete operation, internal and external interfaces, limit conditions, and messages.

RESULTS: Validated software functionality and also created test, documentation, and identified issues with the software before the product launch.

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Provided escalation (Tier 3) support for Intrusion Prevention Appliance, Intrusion Detection Appliance and Multifunction Security Appliance. These are custom Linux based appliances that perform Firewall & VPN, Intrusion Prevention/Detection, Anti-Virus, Anti-Spam and Web filter functions at the network edge and network cores.

Replicated and diagnosed issues in complex customer environments. These issues included Networking Infrastructure, Firewall, NAT & VPN connections, RADIUS configurations, IPS and AV false positives/negatives, packet inspection, and proxy (HTTP, SMTP, FTP, POP) configurations.

Managed critical customers during the design and implementation phase of projects to ensure correct implementation and provide quick resolutions for any technical issues.

Participated as a technical expert on conference calls with the sales team and customers for complex issues.

Participated in on-site visits to customer locations to resolve critical issues.

Researched packet captures and evidence logs in order to diagnose complex network problems.

Worked directly with Development teams to replicate and identify issues that require code changes.

RESULTS: Provided High-level technical support to resolve issues with product software interfacing with development to validate and remediate impactful software issues customers.