Anthony Johnson
Brooklyn Center,MN
Summary
To obtain a position that utilizes my people skills in the areas of Management, Communication, Supervising, and Training.
Overview
27
27
years of professional experience
Work History
Delivery Driver
DoorDash
Minneapolis, Minnesota
09.2021 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Transported and safely delivered items to prevent damage or loss.
Bail Bond Agent
Easy Bailbonds
St.Cloud, MN
03.2020 - Current
- Developed and maintained relationships with clients to determine their financial status for bail bond applications.
- Assessed potential risks associated with each client before providing services.
- Monitored the activities of defendants released on bond to ensure compliance with court orders.
- Interviewed witnesses, researched evidence, and reviewed court documents to assess the validity of a case.
- Interviewed witnesses, researched evidence, and reviewed court documents
Independent Associate
Legal Shield Services, Inc.and Subsidiaries
Minneapolis , Minnesota
06.2008 - Current
- Generated leads for potential sales opportunities through networking and cold calling activities.
- Updated customer records with contact information, purchase history, and other relevant data.
- Maintained relationships with existing clients to ensure repeat business transactions.
- Participated in weekly meetings with internal teams to discuss progress towards goals.
Delivery Driver
Amazon
Minneapolis, Minnesota
10.2021 - 10.2024
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Field Operation Manager
United Security Solution
Minneapolis, Minnesota
04.2018 - 09.2020
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Coordinated the implementation of new policies, procedures, and processes across all field locations.
- Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
- Oversaw day-to-day activities at multiple locations while maintaining consistent quality control standards.
- Maintained current knowledge of industry standards and regulatory requirements pertaining to the company's operations.
- Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
Parts Manager
Autozone
Minneapolis, Minnesota
08.2017 - 04.2019
- Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts
- Delegates and ensures store merchandising tasks are completed in a timely manner
- Prepared documents for ordering parts, supplies, and equipment.
Night Manager
Holiday Stationstores Inc.
St.louis Park, MN
04.2016 - 11.2017
- Developed and implemented procedures for staff to handle customer complaints efficiently.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
Security Supervisor
Statewide Protective Agency
Minneapolis, Minnesota
03.2015 - 08.2017
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
Supervisor
General Security Services Corporation
Bloomington, Minnesota , MN
04.2012 - 09.2015
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
Home Mortgage Consultant / Loan Originator
Wells Fargo Home Mortgage
Minneapolis, Minnesota
08.2008 - 06.2009
- Provided detailed information regarding mortgage products, rates, and terms to customers.
- Negotiated loan terms with underwriters on behalf of clients.
- Assisted customers in selecting the best mortgage product based on their individual needs and goals.
- Collaborated with other departments within the organization to ensure that customer needs were met in a timely manner.
- Analyzed customer financial documents and credit reports to determine eligibility for home loan products.
- Evaluated all information supplied on residential loan applications; utilized outside resources to verify the validity of the information
- Calculated debt-to-income and loan-to-value ratios and assembled a company file for submission to underwriting
Operation Manager
Spartan Protection Agency
Robbinsdale, Minnesota
11.2006 - 03.2008
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Built strong operational teams to meet process and production demands.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed a team of 2 Supervisors and 9 armed Agents with 4 armed Agents assigned to the Special Operation Division (SOD)
Collection Representative / Contractor
Credit Management Control
Bloomington, Minnesota
04.2005 - 09.2006
- Handed up to 200 incoming and outgoing debtor calls per day
- Using professional collection techniques to gather information about the accounts assigned
- Handle incoming debtor calls which were not assigned
- Maintain current records on debtors, noting new information as it is received
- Communicated with the Client Services Division (CSD) as needed to obtain additional information about the debt owed
- Serve as a 3rd party collection representative for a variety of clients; contacted clients in order to collect on outstanding debts
- Utilize my customer service and conflict management skills on a daily basis
- Training: Skip Tracer
Security Officer
Abbott Northwestern Hospital
Minneapolis, Minnesota
02.1998 - 06.2002
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Document all daily activities and incidents
- Followed Security Post Procedures
- Secured and released patient valuables
- Monitor the CCTV surveillance for unwanted and suspicious activity
- Enforced all criminal ordinances within the hospital grounds
- Provided escort service for hospital staff and visitors
Education
Small Business and Group Marketing (Legal, Small Business
Legal Shield Services, Inc
Minneapolis, MN01.2008
Basic Fundamental, Life/Health
Dearborn Financial Institute, Inc, MN Department
State, Bloomington, MN01.2001
References
Reference:
Tommy Stafford - B/O 612-545-716
Patricia Jones - Railroad 317- 835-6000
Kecia Johnson - Government 219-614-5238
Timeline
Delivery Driver
Amazon
10.2021 - 10.2024
Delivery Driver
DoorDash
09.2021 - Current
Bail Bond Agent
Easy Bailbonds
03.2020 - Current
Field Operation Manager
United Security Solution
04.2018 - 09.2020
Parts Manager
Autozone
08.2017 - 04.2019
Night Manager
Holiday Stationstores Inc.
04.2016 - 11.2017
Security Supervisor
Statewide Protective Agency
03.2015 - 08.2017
Supervisor
General Security Services Corporation
04.2012 - 09.2015
Home Mortgage Consultant / Loan Originator
Wells Fargo Home Mortgage
08.2008 - 06.2009
Independent Associate
Legal Shield Services, Inc.and Subsidiaries
06.2008 - Current
Operation Manager
Spartan Protection Agency
11.2006 - 03.2008
Collection Representative / Contractor
Credit Management Control
04.2005 - 09.2006
Security Officer
Abbott Northwestern Hospital
02.1998 - 06.2002
Small Business and Group Marketing (Legal, Small Business
Legal Shield Services, Inc
Basic Fundamental, Life/Health
Dearborn Financial Institute, Inc, MN Department