Hi, I’m
ANTHONY JOHNSON
TALLAHASSEE,FL
Summary
Experienced Operations Manager skilled in maximizing operational efficiency and driving process improvements. Proficient in leading cross-functional teams to achieve project milestones and streamline workflows. Demonstrated expertise in strategic planning, problem-solving, and ensuring continuous improvement for operational excellence.
Overview
12
years of professional experience
Work History
Barnes Healthcare Services
NW FL Operations Manager
03.2022 - Current
Job overview
- Managed multiple locations (Tallahassee, Panama City, and Crestview)
- Administered recurring or daily functions or processes necessary for business execution and identified opportunities for improvement or efficiencies
- Developed and implemented strategies meant to assist the business in meeting its critical goals and objectives in the most efficient manner possible
- Approved and allocated resources based on business priorities
- Evaluated and recommended changes to policies or procedures
- Modeled and acted as an ambassador of the Barnes Culture
- Coached and developed team members
- Handled profit and loss responsibilities
- Set and monitored location goals
- Managed all aspects of delivery, clinical operations, and customer service for the assigned location
- Managed the recruitment process and employee retention
- Fiscal Year Budget Planning and Allocation
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Barnes Healthcare Services
Patient Service Technician
10.2016 - 03.2022
Job overview
- Oversaw warehouse inventory activities by ordering and requisitions and stocking and shipment receiving
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Managed employees, assisted with hiring, training, and professional growth of employees
- Delivered oxygen and/or DME equipment to customers
- Instructed, coached, or trained the patient, or family caregivers on the proper use and care of equipment
- Maintained knowledge of protocols and emergency preparedness and disaster plans for basic home safety for the patient
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Walgreens
Shift Lead
03.2013 - 12.2016
Job overview
- Acted as liaison between upper management and non-management team members
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Managed scheduling, safe cash deposits, and employee coaching
- Exhibited extraordinary customer service
- Assisted with merchandising seasonal aisles
- Ordered adequate quantities of food, beverages, equipment, and supplies
- Helped with loss-prevention and reducing theft
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Walgreens
Overnight Customer Service Associate
11.2012 - 03.2013
Job overview
- Maintained outstanding attendance record, consistently arriving at work ready to start immediately
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Engaged customers and patients by greeting them and helping with products and services
- Assisted manager with cash deposits
- Communicated clearly with supervisors regarding any pertinent updates or concerns affecting store operations after normal business hours had ended.
- Exhibited proficient product knowledge, assisting customers in making informed decisions on purchases during night shifts.
Education
Keiser University, Tallahassee, FL
Bachelor of Arts from Occupational Therapy
University Overview
- Dean's List 2nd Semester 2022
- Honor Roll 2nd Semester 2022
- Honor Roll 1st Semester 2023
- Dean's List 1st Semester 2023
Jefferson County High School, Monticello, FL
High School Diploma
06.2008
University Overview
- Awarded Principals Award
- Republican Society Scholarship Recipient
- Elected Captain of the Vasity basketball Team
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Inventory management
- Customer relationship management
Certification
- CPR/AED Certification
- FL Driver's License
- First Aid Certification
Accomplishments
- Supervised team of 13 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTimeline
NW FL Operations Manager
Barnes Healthcare Services
03.2022 - Current
Patient Service Technician
Barnes Healthcare Services
10.2016 - 03.2022
Shift Lead
Walgreens
03.2013 - 12.2016
Overnight Customer Service Associate
Walgreens
11.2012 - 03.2013
Keiser University
Bachelor of Arts from Occupational Therapy
Jefferson County High School
High School Diploma
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