Anthony Johnson
Queen Creek,AZ
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Direct Account Manager
isolved
11.2023 - 07.2024
- Increase client satisfaction by building strong relationships and addressing their needs promptly
- Manage diverse portfolio of accounts, ensuring timely communication and effective problem resolution
- Conduct regular account reviews to identify areas for improvement and ensure continued success
- Maintain and exceed sales goals and metrics on monthly basis
- Develop customized account plans for clients to help them achieve their business goals
- Collaborate with customer support to identify potential upsell opportunities
- Maintain high client retention rate by providing exceptional customer service and anticipating client needs
- Update CRM to reflect most up to date forecast daily/weekly
- Schedule and perform clientele introductory/discovery meetings to discover sales opportunities
- Collaborate with sales engineers to effectively present product demonstration to each clients individual interests and needs
- Negotiate contract terms with clients, securing favorable agreements for both parties
Inside Sales Account Executive
ZipRecruiter
02.2021 - 11.2023
- Receive and handle inbound calls, assisting customers with questions about hiring strategies
- Discover customers main points of need/improvement and recommend best approach/hiring strategy
- Interact with brand new prospects/accounts helping to build lasting rapport and enhancing revenue opportunities
- Manage pipeline of over 70+ accounts, performing between 20-30 outbound dials and emails per day
- Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential
- Collaborate with and receive feedback from leadership/team members to enhance customer service experience and exceed team goals through effective client communication
- Stay proactive and involved in department/team efforts in furthering best practice sales techniques
Home Preservation Specialist
Wells Fargo
07.2020 - 02.2021
- Handle inbound/outbound calls to understand and assist customers with their needs
- Conduct financial interviews with customers to activate files for retention options
- Maintain ever-growing pipeline of customers, and coordinate biweekly communication
- Track recurring follow up calls to assist current customers through the retention review process
- Work on a team level to support and reach department goals/metrics
- Coordinate with underwriters to find/relay best resolution for our customers
- Continuously stay up to date on changes made to investors/line of business procedures and guidelines
Purchasing Coordinator I
Isagenix Int. LLC
07.2019 - 05.2020
- Correspond with third party manufacturers to ensure daily purchase orders/reporting is accurate
- Collaborate with Quality Assurance to resolve any issues involving COA's sent with P.O's
- Verify all information for weekly/daily reports is correct and upload into the system to show accurate on hand inventory/RTS dates
- Work with ticket orders to resolve any accounting/invoicing/inventory issues
- Collaborate with inventory/planning departments to ensure new launch products are still trending on time delivery
- Intake new pricing for active/new SKU's from buyers, confirm all info needed is up to date, upload into system
- Resolve any errors without going Purchase Orders to ensure vendors receive in a timely fashion
- Attend weekly, daily internal, and external production calls/conference meetings
- Support packaging team for updating/sending purchase orders and rolling inventory reports
Claims Associate
State Farm
10.2018 - 07.2019
- Handle 50-75 inbound calls per day, listen and understand customer issues to resolve with best quality customer service
- Research and investigate facts of loss, police reports, and eye witness statements to decide liability
- Cooperate and work on a team level to support and reach team objectives
- Achieve key metrics to reach department goals
- Complete task work assigned to resolve and close each claim in a timely manner
- Work alongside other insurance carriers to investigate and provide info that is pertinent to resolving claims
Titles Coordinator
DriveTime
06.2017 - 10.2018
- Pull reporting to conclude which locations require titles
- Organize car titles in allotment by store region
- Confirm no errors on titles that may prevent them from being sent
- Allocate/track titles to requested store within system
- Cooperate within team to confirm all requested titles have been sent
- Complete and assign ticketing work orders
Supply Chain/Customer accounts manager
Stober Farms LLC
07.2015 - 06.2017
- Manage all POs from intake to completion
- Arrange freight from pick up to delivery in accordance to customer requirements
- Assist to calculate Delivered/F.O.B
- Price points for customer Forecast Sales of product/ purchase associated components for current and forecasted orders
- File and record inventory of finished goods, document changes and modifications
- Manage all social media and correspondence
Education
High school diploma -
Red Mountain High School
No Degree -
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Microsoft Office (Excel, Word, Outlook, Powerpoint)
- Relationship building
- Professional telephone demeanor
- Follow-up skills
- Composure
- Results Driven
- Teamwork and collaboration
- Client relations
- Multitasking
- Troubleshooting
- CRM
- Active listening
- Problem resolution
- Fast learner
- Strong communication skills
- Detail oriented
- Workflow management
- Decision making
- Competitive
- Strong work ethic
Timeline
Direct Account Manager
isolved
11.2023 - 07.2024
Inside Sales Account Executive
ZipRecruiter
02.2021 - 11.2023
Home Preservation Specialist
Wells Fargo
07.2020 - 02.2021
Purchasing Coordinator I
Isagenix Int. LLC
07.2019 - 05.2020
Claims Associate
State Farm
10.2018 - 07.2019
Titles Coordinator
DriveTime
06.2017 - 10.2018
Supply Chain/Customer accounts manager
Stober Farms LLC
07.2015 - 06.2017
No Degree -
Maricopa Community Colleges - Mesa Community College
High school diploma -
Red Mountain High School