Anthony Johnson
Martinsburg,WV
Summary
Dynamic Service Manager with a proven track record at Herc Rentals, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective communication and training initiatives, while optimizing workflow management. Skilled in service management software, I successfully reduced operational costs and improved service efficiency, fostering a reliable and responsible work environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Manager
Herc Rentals
05.2021 - 11.2025
- Assisted in daily operations to ensure efficient service delivery.
- Supported team in maintaining high customer satisfaction through effective communication.
- Engaged in training sessions to develop knowledge of industry best practices.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Manager
H&E Equipment Services Inc.
04.2015 - 05.2021
- Learned and utilized service management software for tracking customer interactions.
- Maintained organized documentation for service requests and resolutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
Operations Manager
Sunbelt Rentals Inc
06.2010 - 04.2015
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
Outside Sales Representative
Sunbelt Rentals
02.2005 - 06.2010
- Developed and executed tailored sales strategies to meet diverse client needs.
- Cultivated strong relationships with key accounts, enhancing customer loyalty and retention.
- Conducted market research to identify emerging trends and opportunities for growth.
- Delivered persuasive presentations that effectively communicated product value propositions.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Service Manager
Sunbelt Rentals
03.2000 - 02.2005
- Collaborated with colleagues to resolve service-related issues promptly.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Monitored service staff performance and provided feedback for improvement.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Small Engine Mechanic
Sunbelt Rentals
02.1998 - 03.2000
- Diagnosed and repaired small engine issues, ensuring optimal performance and reliability.
- Conducted routine maintenance on various equipment, enhancing longevity and efficiency.
- Collaborated with team members to troubleshoot complex mechanical problems effectively.
- Utilized diagnostic tools to identify malfunctioning components and implement corrective actions.
- Led initiatives to improve shop organization, increasing productivity and reducing downtime.
Yard Associate
Sunbelt Rentals
01.1997 - 02.1998
- Operated forklifts and pallet jacks to efficiently move materials within yard.
- Organized inventory storage areas to optimize space utilization and accessibility.
- Conducted regular inspections of equipment to ensure operational safety and compliance.
- Assisted in loading and unloading materials from delivery trucks, maintaining workflow efficiency.
- Implemented improvements to material handling procedures, enhancing overall efficiency in operations.
Education
Associate of Science - Construction Management
Wayne Community College
Goldsboro, NC04-1991
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Workflow management
- Workplace safety
Certification
Small Engine Certified, JLG, Genie Certified
Timeline
Service Manager
Herc Rentals
05.2021 - 11.2025
Service Manager
H&E Equipment Services Inc.
04.2015 - 05.2021
Operations Manager
Sunbelt Rentals Inc
06.2010 - 04.2015
Outside Sales Representative
Sunbelt Rentals
02.2005 - 06.2010
Service Manager
Sunbelt Rentals
03.2000 - 02.2005
Small Engine Mechanic
Sunbelt Rentals
02.1998 - 03.2000
Yard Associate
Sunbelt Rentals
01.1997 - 02.1998
Associate of Science - Construction Management
Wayne Community College