Anthony Jones
Williamsburg,VA
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at Longhorn, showcasing strong multitasking and quick learning abilities. Excelled in food presentation and phone etiquette, significantly contributing to repeat business and efficient problem resolution. Demonstrated adaptability and a sense of urgency, ensuring high-quality dining experiences. Punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering Number years of experience taking food and beverage orders in-person and over telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
To Go Server
Longhorn
08.2023 - 08.2024
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Server
Dennis
04.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School -
Lafayette
Williamsburg, VA07.2021
Skills
- Strong multitasking
- Quick Learner
- Sense of urgency
- Adaptable mindset
- Phone Etiquette
- Food presentation
Timeline
To Go Server
Longhorn
08.2023 - 08.2024
Server
Dennis
04.2023 - 08.2024
High School -
Lafayette