Anthony Jones
Josephine
Summary
Skilled professional ready to excel in any role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
10
10
years of professional experience
Work History
Head Coach/Player Development
Diamond Prospects LLC
08.2015 - Current
- Head Coach for a competitive youth travel baseball team based in Dallas, TX
- Coach athletes ranging from 7 to 18 years old
- Responsible for scheduling practice itinerary, games, & tournaments
- Monitor players' academic progress to ensure continuous success and commitment to education
- Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors
- Developed collaborative relationships to recruit new athletes to program
- Attended events of prospective players, met with families and presented recruitment proposals
- Collaborated with peer and parent liaisons to achieve program growth while managing coaching development
- Coordinated fundraising events to raise money for sports equipment and travel expenses
- Prepared athletes for games with well-coordinated schedule of practices and individual training
Lead Service Technician- Supervisor
National Pool Partners- Patriot Pool & Spa
09.2023 - Current
- Supervise a team of 4-5 pool service technicians to perform routine and emergency maintenance, cleaning, and repairs.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Explained estimates and determined repair timelines to manage customer expectations.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
- Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
- Elevated quality control standards by implementing thorough testing procedures following repairs or installations.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Pool Service Technician
Pool Chlor/ Advanced Leisures Services
08.2019 - 09.2023
- Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service
- Tested and balanced water chemistry of12 pools a day
- Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences
- Notated and informed management teams of mechanical issues and unsafe conditions
- Resolved guest concerns through positive interaction and application of issue resolution procedures
- Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage
- Built loyal clientele, with90% callback when future support was required
- Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers
- Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum
- Documented work performed for specific customers for accurate billing and follow-up support
- Inspected pool equipment for proper functioning of pumps, filters and control equipment
- Stocked inventory of pool chemicals and cleaning materials
Gas Grill Technician
Borchardts Gas Grill Repair & Cleaning
09.2016 - 08.2019
- Serviced gas grills all over the DFW area
- Deep clean gas grills using chemicals & a power washing machine
- Repair electrical or gas issues with grills, firepits, indoor/outdoor fireplaces, & patio heaters
- Analyzed part lists to requisition parts for repairs
- Wrote and executed test procedures and documented results
- Conducted comparative equipment evaluations and recommended enhancements or new equipment
- Recognized by management for providing exceptional customer service
Service Agent
Enterprise
03.2015 - 09.2016
- Check customers into vehicles
- Pick-up/Drop-off customers
- Transport Vehicles from branch to branch
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
- Used company-approved soap solution to wash exteriors of vehicles upon returns, improving shine and decreasing appearance of scratches
- Performed basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle
- Was responsible for maintaining an inventory of cleaning supplies
- Assisted with local automobile deliveries
Education
Business Management
Richland CC
Dallas, TXHigh School Diploma - undefined
North Garland HS
Garland, TX06.2012
Skills
- Motivational Leadership
- Courteous with Strong Service Mindset
- English Fluency
- Customer Service
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
Timeline
Lead Service Technician- Supervisor
National Pool Partners- Patriot Pool & Spa
09.2023 - Current
Pool Service Technician
Pool Chlor/ Advanced Leisures Services
08.2019 - 09.2023
Gas Grill Technician
Borchardts Gas Grill Repair & Cleaning
09.2016 - 08.2019
Head Coach/Player Development
Diamond Prospects LLC
08.2015 - Current
Service Agent
Enterprise
03.2015 - 09.2016
High School Diploma - undefined
North Garland HS
Business Management
Richland CC
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