Anthony Jones
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
1-800-GOT-JUNK
Atlanta, GA
01.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Updated databases with new and modified customer data.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Motor Transport Operator
US Army
El Paso, TX
06.2019 - 10.2022
- Secured cargo against inclement weather, pilferage and possible damage.
- Maintained detailed records of daily vehicle mileage, maintenance issues, and fuel consumption levels.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Inspected and maintained vehicles to ensure they were safe for operation.
- Conducted regular checks of fluid levels including oil, coolant, transmission fluid, brakes.
- Transported hazardous materials safely following established guidelines.
- Reported any accidents or incidents involving company vehicles promptly upon occurrence.
- Operated all-wheel vehicles and equipment over variety of terrain and roadways for support of combat operations.
- Followed designated routes accurately using maps, GPS systems, or other navigational tools.
- Adhered strictly to all safety protocols when operating motor transport equipment.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Oversaw and checked proper loading and unloading of cargo on vehicles and trailers.
- Planned routes based on local laws, weather conditions, time constraints and terrain.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Henry County
McDonough, GA06-2019
Skills
- Scheduling
- Complaint resolution
- Team collaboration
- Conflict resolution
- Warehousing functions
- Customer relationship management (CRM)
- Shipping and logistics
Websites
Timeline
Customer Service Representative
1-800-GOT-JUNK
01.2024 - Current
Motor Transport Operator
US Army
06.2019 - 10.2022
High School Diploma -
Henry County