Anthony Jones
Oakland,United States
Summary
Dedicated and results-driven professional with a decade of customer service expertise, complemented by three years of successful sales experience in the competitive cell phone industry. Proven ability to cultivate strong client relationships, drive revenue growth, and consistently exceed sales targets. Leveraging a decade-long background as a security manager, adept at implementing and managing robust security protocols to safeguard assets and ensure a safe working environment. Possesses exceptional interpersonal and communication skills, adept at leading cross-functional teams and delivering exceptional customer experiences. Seeking to bring my unique blend of customer service, sales, and security management skills to a dynamic and challenging role.
Overview
14
14
years of professional experience
Work History
Security Supervisor
Whelan
Oakland, United States
03.2020 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident reports to successfully manage complaints
- Reported irregularities such as fire and safety hazards to maintenance
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Develop and implement training programs for security personnel to ensure they are equipped with the necessary skills and knowledge to handle various situations
Target Tech Consultant
Target
Albany, United States
11.2010 - Current
- Delivered fast and friendly service regarding questions and service complaints.
- Replenished out-of-stock items on the sales floor, staged overstock and rotated products to prevent spoilage.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated supervisors and users within support tickets by recording status.
- Utilized technical expertise to troubleshoot and resolve technology-related issues for customers.
- Conduct regular technology training sessions for store team members to enhance their technical knowledge and expertise.
Uber Expert Intern
Uber
04.2021 - 09.2021
- Checked drivers into the queue for their appointments to get help with their accounts
- Onboarded new drivers
- Troubleshoot issues with driver applications in person
- Develop innovative strategies to improve customer retention and satisfaction rates for Uber's ride-sharing services.
- Assist in creating and implementing driver training programs to improve driver efficiency and customer satisfaction
Mobile Expert
MarketSource
Albany, United States
01.2018 - 03.2020
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Identify and implement strategies to increase sales of mobile devices and accessories.
Computer Assembly Warehouse Technician
Select Staffing
Albany, United States
01.2016 - 01.2018
- Addressed and resolved routine user issues
- Responded promptly to incidents and requests after careful analysis and documentation
- Helped users via telephone to diagnose and triage problems
- Handled customer inquiries, billing questions, payments, and service requests.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept records in CRM to maintain customer data.
- Perform quality control checks on assembled computers to ensure they meet specifications and standards.
- Perform quality control checks on assembled computers to ensure they meet the industry standards and client requirements.
Education
Master Of Arts - Education
University Of Phoenix
Phoenix, AZ12.2023
Bachelor Of Science - Computer Science
University Of Phoenix
Phoenix, AZ02.2022
Skills
- Microsoft office
- CCTV surveillance
- Customer service
- Conflict resolution
- Surveillance monitoring
- Technical support
- Critical thinking
- Customer support
- Employee training
- Inventory management
- G suite
- Zendesk
Expert Level Skills
- Sales
- ServiceNow
- Social media management
- Organizational skills
- Management
- Quality control
- Time management
- Communication skills
- SaaS
- English
- Case management
- Google Docs
- Heavy lifting
- Customer service
- Technical support
- IOS
- Mac OS
- Microsoft Office
- Security
- Prospecting
- Mobile Devices
- Software troubleshooting
- Supervising experience
- Help desk
- Negotiation
- Presentation skills
- Windows
- Desktop support
- CRM software
- Computer science
- Merchandising
- Desktop Support
- Google Suite
- IT
- Assembly
- Slack
- Computer networking
- Mobile devices
- Front desk
- Stakeholder management
- Computer skills
- Operating systems
- Hospital experience
- Territory management
Timeline
Uber Expert Intern
Uber
04.2021 - 09.2021
Security Supervisor
Whelan
03.2020 - Current
Mobile Expert
MarketSource
01.2018 - 03.2020
Computer Assembly Warehouse Technician
Select Staffing
01.2016 - 01.2018
Target Tech Consultant
Target
11.2010 - Current
Master Of Arts - Education
University Of Phoenix
Bachelor Of Science - Computer Science
University Of Phoenix
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