Jeremy Auston
Summary
Forward thinking leader with proven track record in management. Results-driven, resilient and passionate in developing and implementing comprehensive practices to enable businesses to elevate performance through multiple vantage points. Possessing a solid understanding of industry trends, excellent communication skills and an uncompromising focus on elite customer service, bottom line profits and lean production metrics.
Overview
9
9
years of professional experience
Work History
District Manager
ABC Plumbing Air & Heat
06.2024 - 04.2025
- Led a team of over 25 skilled employees, ensuring performance, accountability, and compliance with operational standards.
- Maintained and organized compliance documentation to meet regulatory and internal audit requirements.
- Drafted and analyzed KPIs to support the development of monthly, quarterly, and annual budgets.
- Created and implemented standard operating procedures (SOPs) to streamline administrative workflows.
- Oversaw client account management, ensuring service levels, retention, and satisfaction goals were met.
- Supported HR functions including recruitment, onboarding, and training coordination.
Operations Supervisor
US Transport Corp
02.2022 - 06.2024
- Implemented planning, coordination, and development of policies that support screening operations, customer service, and stakeholder programs.
- Ensure all transportation associates comply with local, state, and federal regulatory agencies (i.e. DOT, OSHA, etc.). Ensure electronic logs are kept current and accurate.
- Facilitated complex financial rate structures between clients and contractors.
- Managed full life cycle of audits in alignment with Federal and State regulations delivering closing reports to vendors, clients and government agencies.
- Ensure 3pl provides elite customer service across all industry platforms.
Director of Business Operations
ACI Midwest
01.2016 - 02.2022
- Managed a team comprising 250 contractors and 105 exempt / non-exempt employees across four states.
- Recruited, hired, and trained initial personnel to establish key internal functions and outline scope of positions for organization.
- Recorded monthly, quarterly and annual profit and loss statements for ownership, clients and stakeholders.
- Partnered with the Federal Post Office to develop and implement successful strategies to increase operational efficiency.
- Doubled as Human Resources manager for all employees and contractors, processing payments and fees.
Skills
- Operational Management
- Analytical / Critical thinking
- Accounts Payable / Receivable
- Vendor / Contractor management
- Client Relationship building
- Supply Chain Management
- Finance
- Forecasting
- Quality control
- Contract bidding / Budgeting
Timeline
District Manager
ABC Plumbing Air & Heat
06.2024 - 04.2025
Operations Supervisor
US Transport Corp
02.2022 - 06.2024
Director of Business Operations
ACI Midwest
01.2016 - 02.2022
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