Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Anthony Jones

Gastonia,NC

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer engagement and satisfaction. Demonstrated strong attention to detail and effective time management while enhancing operational efficiency at USPS. Adept at collaborating with teams and implementing strategies that drive positive outcomes in fast-paced environments.

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Associate

Amazon
03.2018 - 12.2024
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Listened to customer needs and desires to identify and recommend optimal products.

Patient Account Representative

Maryland General Hospital
03.2008 - 11.2010
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Electronically submitted bills according to compliance guidelines.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.

Postal Service Clerk

USPS, United States Postal Service
09.1980 - 12.2005
  • Streamlined package handling processes for improved delivery times and reduced damage incidents.
  • Improved workplace organization by implementing effective storage solutions for mailroom materials and equipment.
  • Enhanced customer satisfaction by providing efficient and courteous service at the postal counter.
  • Identified areas of operational inefficiency, suggesting actionable improvements that led to enhanced productivity among staff members.

Education

Associate of Science - Business Administration And Management

Milwaukee Area Technical College
Milwaukee, WI
07-1988

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Leadership qualities
  • Workplace safety
  • Cash handling
  • Customer engagement

Accomplishments

  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Certification

  • Licensed [Job Title] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Timeline

Associate

Amazon
03.2018 - 12.2024

Patient Account Representative

Maryland General Hospital
03.2008 - 11.2010

Postal Service Clerk

USPS, United States Postal Service
09.1980 - 12.2005

Associate of Science - Business Administration And Management

Milwaukee Area Technical College

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