Anthony Kachmar
North Chesterfield,VA
Summary
Experienced Service Supervisor adept at recruiting, interviewing and training new employees. Ambitious and ethical with outstanding organizational, communication and time management skills. Knowledgeable regarding customer service standards with strong skills in retaining product and service information to provide effective issue resolution. Specialties in monetary services and adaptability.
Overview
7
7
years of professional experience
Work History
Patient Information Coordinator Trainer
Virginia Cardiovascular Specialists
Richmond, VA
07.2023 - Current
- Provided patients with accurate and timely information about their medical treatment options.
- Managed confidential patient records, confirming accurate demographic data and insurance information.
- Effectively coordinated and scheduled patient appointments.
- Answered incoming phone calls from patients and other providers.
- Performed administrative tasks such as filing documents and maintaining databases.
- Ensured compliance with HIPAA regulations by verifying patient privacy rights were respected at all times.
- Provided exceptional patient care through effective communication and personal interaction.
- Developed processes to streamline workflow within the organization's patient information system.
- Assisted in training staff members on proper procedures related to entering data into the patient database system.
Front Service Supervisor
Publix
Midlothian, VA
05.2020 - 06.2023
- Supervised team of at least 50 employees and delegated duties and responsibilities to each member.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Proficient and extensive experience in cash handling, balancing safes, as well as depositing and receiving.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Aided onboarding team members with one-on-one training sessions.
- Remained calm and professional in escalated circumstances and effectively diffused tense situations.
- Exceeded company productivity standards on consistent basis.
Guest Service Associate
Target
Richmond, VA
08.2017 - 05.2020
- Welcomed large volume of guests and improved overall customer service.
- Organized and cleaned entrance areas, fostering strong visual presentation.
- Invited guests to join loyalty programs (Target Circle) and educated about special promotions, such as Red Card to stay connected.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Citizens High School
Fleming Island, FL08.2017
Skills
- Understanding of Finances
- Excellent Personal Service Experience
- Phone and Email Etiquette
- Quality Assurance
- Relationship Building
- Multitasking and Organization
Timeline
Patient Information Coordinator Trainer
Virginia Cardiovascular Specialists
07.2023 - Current
Front Service Supervisor
Publix
05.2020 - 06.2023
Guest Service Associate
Target
08.2017 - 05.2020
High School Diploma -
Citizens High School
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