Anthony Karvelas
Red Lake Falls,MN
Overview
4
4
years of professional experience
Work History
Card Services Manager
Tongass Federal Credit Union
Ketchikan, Alaska
01.2024 - Current
- Negotiated contracts with suppliers that provide materials necessary for producing physical credit and debit cards.
- Responded promptly to customer inquiries about card services via phone, email, or chat channels.
- Identified opportunities for cost savings through improved processes or vendor negotiations.
- Identified opportunities for process improvements within the card services department.
- Created reports detailing performance metrics for various types of cards.
- Assisted customers in resolving disputes regarding their credit or debit cards.
- Managed a team of personnel responsible for resolving issues with customers' credit or debit cards.
Card Services Specialist
Tongass Federal Credit Union
Ketchikan, Alaska
11.2022 - 01.2024
- Provided customer service to clients by answering inquiries, resolving problems and providing product information.
- Conducted research into current industry trends related to service offerings.
- Developed policies and procedures related to the delivery of services in order to improve operational efficiency.
- Ensured compliance with applicable laws and regulations when delivering services to customers.
- Provided guidance on compliance regulations related to dispute resolution processes.
- Assisted customers in resolving disputes through effective communication and negotiation techniques.
- Developed training materials for employees on how to recognize common indicators of fraud.
Mortgage Loan Processor
Tongass Federal Credit Union
Ketchikan, Alaska
11.2020 - 11.2022
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Created and completed loan submission packages.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Updated rate indexes for rate adjustment in computer system.
- Checked applicant credit, personal references and employment histories.
- Prepared and delivered loan documents to title and escrow teams.
- Managed master calendar of signings and organized related paperwork.
- Prepared closing documents with care to eliminate errors or delays in processes.
Education
High School Diploma -
Kennebunk High School
Kennebunk, ME05-2011
Some College (No Degree) -
University of Alaska Southeast
Juneau, AKSkills
- Quick learner
- File/records maintenance
- Training and development
- Microsoft Office
- Financial records and processing
- Appraisal compilation
- Proficient in BytePro
- Complying with legal statutes
Affiliations
- Toastmasters 2016-2017
- Tae Kwon Do 2000-2011
- ECULA ( Emerging Credit Union Leaders of Alaska) 2017-2019
- Visa Dispute Certification
Timeline
Card Services Manager
Tongass Federal Credit Union
01.2024 - Current
Card Services Specialist
Tongass Federal Credit Union
11.2022 - 01.2024
Mortgage Loan Processor
Tongass Federal Credit Union
11.2020 - 11.2022
High School Diploma -
Kennebunk High School
Some College (No Degree) -
University of Alaska Southeast