Overview
Work History
Education
Skills
Affiliations
Timeline
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Anthony Karvelas

Red Lake Falls,MN

Overview

4
4
years of professional experience

Work History

Card Services Manager

Tongass Federal Credit Union
Ketchikan, Alaska
01.2024 - Current
  • Negotiated contracts with suppliers that provide materials necessary for producing physical credit and debit cards.
  • Responded promptly to customer inquiries about card services via phone, email, or chat channels.
  • Identified opportunities for cost savings through improved processes or vendor negotiations.
  • Identified opportunities for process improvements within the card services department.
  • Created reports detailing performance metrics for various types of cards.
  • Assisted customers in resolving disputes regarding their credit or debit cards.
  • Managed a team of personnel responsible for resolving issues with customers' credit or debit cards.

Card Services Specialist

Tongass Federal Credit Union
Ketchikan, Alaska
11.2022 - 01.2024
  • Provided customer service to clients by answering inquiries, resolving problems and providing product information.
  • Conducted research into current industry trends related to service offerings.
  • Developed policies and procedures related to the delivery of services in order to improve operational efficiency.
  • Ensured compliance with applicable laws and regulations when delivering services to customers.
  • Provided guidance on compliance regulations related to dispute resolution processes.
  • Assisted customers in resolving disputes through effective communication and negotiation techniques.
  • Developed training materials for employees on how to recognize common indicators of fraud.

Mortgage Loan Processor

Tongass Federal Credit Union
Ketchikan, Alaska
11.2020 - 11.2022
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Updated rate indexes for rate adjustment in computer system.
  • Checked applicant credit, personal references and employment histories.
  • Prepared and delivered loan documents to title and escrow teams.
  • Managed master calendar of signings and organized related paperwork.
  • Prepared closing documents with care to eliminate errors or delays in processes.

Education

High School Diploma -

Kennebunk High School
Kennebunk, ME
05-2011

Some College (No Degree) -

University of Alaska Southeast
Juneau, AK

Skills

  • Quick learner
  • File/records maintenance
  • Training and development
  • Microsoft Office
  • Financial records and processing
  • Appraisal compilation
  • Proficient in BytePro
  • Complying with legal statutes

Affiliations

  • Toastmasters 2016-2017
  • Tae Kwon Do 2000-2011
  • ECULA ( Emerging Credit Union Leaders of Alaska) 2017-2019
  • Visa Dispute Certification

Timeline

Card Services Manager

Tongass Federal Credit Union
01.2024 - Current

Card Services Specialist

Tongass Federal Credit Union
11.2022 - 01.2024

Mortgage Loan Processor

Tongass Federal Credit Union
11.2020 - 11.2022

High School Diploma -

Kennebunk High School

Some College (No Degree) -

University of Alaska Southeast

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Anthony Karvelas