Anthony Kavak
Pomona,CA
Summary
Dynamic Frontline Member Associate at Sam's Club, recognized for enhancing customer satisfaction through effective complaint handling and performance tracking. Demonstrated goal-oriented approach by swiftly resolving issues and providing technical support, ensuring a superior customer experience. Skilled in pricing and billing, fostering loyalty and trust among clients.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Frontline Member Associate
Sam's Club
11.2019 - Current
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered basic technical support for clients on wide range of company products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Certificate of Technical Studies - Electrical
Los Angeles Trade Technical College
Los Angeles, CA12-2026
Skills
- Performance tracking
- Complaint handling
- commercial wire practice
- NEC knowledge and load calculations practice
- wire splice knowledge and practice
Certification
- OSHA 30 card
- Electrical craft helper certification (ECH)
- Electrical trainee card (ETC)
Timeline
Frontline Member Associate
Sam's Club
11.2019 - Current
Certificate of Technical Studies - Electrical
Los Angeles Trade Technical College