Anthony Kay
Snyder,TX
Summary
As a multi award winning sales person who thrives on meeting and exceeding goals, I am now looking for challenges that put my career head and shoulders above the rest. I'm motivated, committed and offer something different.
Overview
36
36
years of professional experience
Work History
Sales & Marketing
Wyndham Vacation Ownership
08.2022 - 01.2023
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales & Marketing Coordinator
Marriott Vacation Club
03.2022 - 08.2022
- Maintained high level of understanding of industry standards and trends.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
Life & Annuity Sales
Federal Employee Service Association
06.2021 - 11.2021
- Coordinated referrals and direct support for annuity clients.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Worked with clients to improve life choices and maximize benefits of programs.
Life & Health Insurance Sales
Physicians Mutual Insurance
05.2020 - 11.2020
- Worked with clients to improve life choices and maximize benefits of programs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Retail Store Manager
KCI Wireless
06.2019 - 08.2019
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed store organization, maintenance and purchasing functions.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Performed nightly store and team performance audits.
- Submitted reports to senior management to aid in business decision-making and planning.
- Examined merchandise to verify correct pricing and attractive displays.
Retail Sales Consultant & Assistant Store Manager
AT&T Inc.
08.2012 - 05.2019
- Used consultative sales approach to understand customer needs & recommend relevant offerings.
- Offered each customer top-notch, personal service & polite support to boost sales and customer satisfaction.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Exceeded sales goals by 200% utilizing exemplary customer service & sales skills.
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Russell Cellular
04.2011 - 07.2012
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Processed product returns and assisted customers with other selections.
Service Advisor & Works Controller
Polar Ford
03.1987 - 07.2010
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Handled customer issues with confidence, using listening & understanding skills to provide effective resolution.
Education
High School Diploma - undefined
Beckfoot Grammar School
Bingley, West Yorkshire, UK1987
Skills
- Excellent communication skills
- Computer literate
- Goal-oriented
- Consistently meets & exceeds sales goals
- Motivated team player
- Strong work ethic
- 20 Years Sales experience
- Teamwork and Collaboration
Accomplishments
- 2014 & 2017 AT&T Summit Winner which is an award given for outstanding sales performance during that year to the top 13 salespeople in the Central U.S. Region consisting of 2400 representatives. The award involved a recognition ceremony, at an all expenses paid location, and awarded an exclusive trophy as being in the top 2% of my peers.
- Three time STAR (Stand Tall Above the Rest) winner which is an award given for exemplary performance to the top 5 representatives each quarter in the Texas region.
Additional Information
I'm originally from the UK, and I emigrated to the United States in 2010. I have a consistent and proven track record of achieving outstanding sales results, together with natural customer service delivery and a skill for making lasting business relationships.
My wife and 2 children moved to the U.S. Virgin Islands for 18 months to experience a different style of life. We moved as a family back to Snyder, TX in May, and I'm looking for a long term career.
Timeline
Sales & Marketing
Wyndham Vacation Ownership
08.2022 - 01.2023
Sales & Marketing Coordinator
Marriott Vacation Club
03.2022 - 08.2022
Life & Annuity Sales
Federal Employee Service Association
06.2021 - 11.2021
Life & Health Insurance Sales
Physicians Mutual Insurance
05.2020 - 11.2020
Retail Store Manager
KCI Wireless
06.2019 - 08.2019
Retail Sales Consultant & Assistant Store Manager
AT&T Inc.
08.2012 - 05.2019
Sales Associate
Russell Cellular
04.2011 - 07.2012
Service Advisor & Works Controller
Polar Ford
03.1987 - 07.2010
High School Diploma - undefined
Beckfoot Grammar School