Anthony Kay
Gaithersburg,MD
Summary
Encouraging manager and analytical problem-solver with talents for communication and team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Operations Manager
First Watch Restaurant
05.2022 - Current
- Managed food cost, labor and productivity using budget analysis and reporting system
- Recruiting and training of new team members
- Cash Handling
- Knowledge of P&L reporting system
- Placed weekly food, produce and alcohol orders
- Maintained all internal HR systems and sales invoices
- Troubleshoot all restaurant technology
- Handled all maintenance issues including sourcing contractors
- Performed daily food safety inspections
- Processed payroll for all employees
- Maintained restaurant quality standards
- Maintained positive guest relationships
- Developed training plans for cook, server and host staff
- Scheduling based on labor budget
- Budget analysis and P&L management
- Held individual employee feedback meetings and provided performance improvement plans to enhance the guest experience
- Responsible for reporting sales trends and action plans to Operations Director and Regional Vice President
- Trained new managers
- Developed daily prep lists based on sales volume
- Marketing
- Goal orientated?Results driven
- Managed communications with corporate level employees
Residential Operations Director
Broadway Housing Communities
01.2011 - 01.2012
- Responsible for recruitment, training, development, and ongoing feedback and evaluation of all Front Desk staff
- Conducted regular supervision meetings with full-time and part-time staff
- Ensure timely, accurate reporting of incidents at all 6 building sites, maintenance of visitors' logs, and tracking of all time sheets for front desk staff and maintenance staff
- Assisted in planning and implementing educational/vocational opportunities for all front desk staff
- Handled individual case management for tenants with past and current substance abuse histories and tenants with severe mental illness
- Provided program participants educational/vocational referrals to other community agencies
- Worked in partnership with the Center for Urban Community Services and planned follow up treatment strategies for clients
- Implementation and training of all management staff on Sales force Database and intranet systems
- Troubleshoot all computer systems in six building sites along with the assistance of the Director of Technology
- Participated in the interview process for potential tenants
- Attended court proceedings involving tenant/landlord issues, and prepared files using Sales force database
- Contributed to improved policies and procedural systems toward effective communication across all departments
- Responded to emergencies in collaboration with Director of Building Operations, Director of Housing and Tenant Services and Director of Clinical staff from Center for Urban and Community Services on a 24-hour basis
- Supervised 6 full-time employees as well as monitor job productivity for over 45 part-time employees
- Conduct monthly supervision meetings with all building Coordinators
- Implement and enforce new protocols and policies for six buildings
- Review visitor's logs on a weekly basis to monitor guest visits
- Responsible for interviewing/hiring of all front desk staff
- Intake: Interviewing potential tenants coming from the NYC shelter system and deciding along with the Director of Housing whether they meet the criteria for supportive housing
- Responsible for scheduling quarterly fire drills for six buildings sites in accordance with DHS/FDNY regulations
- Conduct quarterly tenant meetings at all sites
- Conduct in-house computer training as well as trainings on how to effectively deal with emergency situations that may occur
- Responsible for the input of incidents/complaints and documenting follow up information into Sales Force System
- Generate weekly building reports from the building activity system for upper management
- Attend property management meetings, and meetings coordinated with CUCS Director and Clinical Staff
- Attend disciplinary meetings with employees coordinated with Human Resources Director
- Report incidents/complaints related to CUCS clients by email system
- Oversee security for all BHC properties on a 24/7 basis
Manager
Chick-fil-A
01.2003 - 01.2011
- Monitored labor, food cost and productivity to meet and exceed benchmark requirements
- Maintained positive relationships with vendors and contractors
- Paid invoices for all contracts with vendors
- Administered Payroll
- Followed up on all guest related complaints using internal reporting system
- Maintained and repaired all IT systems (POS systems; communication systems; payment terminals)
- Knowledge of P&L
- Managed staff of 150 team members including the management of the kitchen team members, leaders and training staff
- Held one on one growth and development based on guest needs with team members on a regular basis
- Guest Service focused
- Developed and implemented repairs and maintenance program that included preventative maintenance on all cooking equipment, refrigeration units, technology, and machinery
- Developed and implemented outside order taking procedures that increased guest transactions and increased sales
- Evaluated employee performance and conveyed constructive feedback to improve skills
Property Management Coordinator
Broadway Housing Communities
01.2002 - 01.2003
- Report tenant/guest related issues to Assistant Property Manager
- Complete incident reports including follow up of tenant complaints
- Maintain front desk visitor's log
- Recruit, train and supervise part-time front desk staff
- Manage scheduling of staff
- Coordinate monthly staff meetings
- Attend quarterly tenant meetings
- Review incident and complaint reports written by staff on all shifts
- Communicate client activities to social services staff
- Implement policies and procedures
Education
Associate of Arts - Human Services and Psychology
Bronx Community College of The City University of New York
The Bronx, NY01.2005
Skills
- Verbal and Written Communication
- Operational Excellence
- Cash Handling Expertise
- Team Leadership
- Project Management
- Conflict Resolution Techniques
- Customer Service
- Operations Management
- Problem-Solving
Timeline
Operations Manager
First Watch Restaurant
05.2022 - Current
Residential Operations Director
Broadway Housing Communities
01.2011 - 01.2012
Manager
Chick-fil-A
01.2003 - 01.2011
Property Management Coordinator
Broadway Housing Communities
01.2002 - 01.2003
Associate of Arts - Human Services and Psychology
Bronx Community College of The City University of New York
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