Anthony Kemp
Spring,TX
Summary
Proven expertise in enhancing facility safety and customer satisfaction, demonstrated during tenure at Texas Department of Criminal Justice and Jiffy Lube Oil Change Center. Skilled in emergency response and verbal communication, successfully reduced inmate altercations and improved service efficiency. Achieved significant results through assertive policy enforcement and a commitment to integrity.
Overview
10
10
years of professional experience
Work History
Corrections Officer
Texas Department Of Criminal Justice
11.2018 - 03.2023
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
Lube Service Technician
Jiffy Lube Oil Change Center
01.2013 - 10.2018
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
- Continually expanded knowledge of automotive systems through ongoing training seminars, workshops, and certifications.
- Contributed to a safe working environment by adhering to company safety protocols when operating equipment or handling hazardous materials.
- Consistently met or exceeded productivity goals while maintaining a focus on quality workmanship in all services performed on customers'' vehicles.
- Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
- Improved team efficiency through effective communication and collaboration during high-volume appointment periods.
Education
No Degree - Sterile Processing Technology
University of Houston
Houston, TX08.2024
Skills
- Verbal Communication
- Security Procedures
- Emergency Response
- Inmate Supervision
- Integrity and Honesty
- De-Escalation Techniques
- Policy Enforcement
- Assertiveness
- Crisis Management
Timeline
Corrections Officer
Texas Department Of Criminal Justice
11.2018 - 03.2023
Lube Service Technician
Jiffy Lube Oil Change Center
01.2013 - 10.2018
No Degree - Sterile Processing Technology
University of Houston