Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anthony Keo

South Elgin, IL,IL

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible Cargo Agent familiar with inspecting, weighing and estimating charges for cargo shipment. Successful in accurately preparing all flight and shipping documents and arranging for cargo pickup. Over 4 years of experience as a Cargo/Office Agent in the Bensenville area.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Import Office Agent

Choice Aviation
Wood Dale, Illinois
03.2024 - Current
  • Managed customer inquiries and resolved issues efficiently.
  • Coordinated logistics for freight handling and transportation schedules.
  • Assisted team members in inventory management and stock replenishment.
  • Implemented safety protocols to ensure compliance during operations.
  • Trained new employees on standard operating procedures and tools.
  • Monitored equipment performance and reported maintenance needs promptly.
  • Collaborated with cross-functional teams to streamline processes effectively.
  • Conducted regular audits to ensure accuracy in documentation and records.
  • Developed customer relationships and ensured satisfaction with services.
  • Provided customer service to clients through phone and email communication.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
  • Analyzed performance data to identify areas for improvement and growth.
  • Utilized CRM systems to track client interactions and progress.

Lead Import Office Agent

WFS
Bensenville, IL
12.2021 - 03.2024
  • Computer data entry
  • Prepares all flight documents
  • Interfaces with U.S. Customs
  • Accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations
  • Estimates date of delivery to customer, based on knowledge of company’s delivery schedules
  • Complies lists of customers for use as sales leads
  • Recognized defective material and reported issues to management.
  • Staged and sorted multiple types of products for loading.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Ability to drive all cargo handling equipment
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Unloaded cargo from trucks with mechanized equipment.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Barista

Starbucks
Schaumburg, IL
09.2016 - 07.2021
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Maintained highest standards of conduct and service to support company reputation.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Merchandised display cases and promoted prepared foods.
  • Monitored cafe for seating availability, safety and wellbeing of guests.

Conference Services

Q Center
St. Charles , IL
09.2019 - 03.2020
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Employed skills in crisis intervention to help resolve difficult situations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Lifeguard

Water Works
Schaumburg, IL
06.2016 - 08.2016
  • Kept watch over swimmers to respond quickly to distress situations.
  • Maintained neat and clean pool area and clean water.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Observed sections of assigned water zone of responsibility.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Adhered strictly to emergency action plans.
  • Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.

Buser

Viet House
Hoffman Estates, IL
01.2016 - 07.2016
  • Maintained table setting by removing courses as completed and replenishing utensils.
  • Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Transported filled bus tubs to kitchen dishwashing area.

Education

High School Diploma -

James B. Conant High School
Hoffman Estates, IL
05.2015

Associate of Science -

Elgin Community College
Elgin, IL

Skills

  • Works well under pressure and maintains composure
  • Supervision & Leadership
  • Technologically savvy
  • Computer Skills
  • Data Management
  • Microsoft Office/Excel expertise
  • High-energy attitude
  • Demonstrate strong troubleshooting skills
  • Able to maintain a strong work ethic without supervision
  • Courteous demeanor
  • Schedule mastery
  • Clerical support
  • Product organization
  • Problem-solving abilities
  • In-store support
  • System implementation
  • Technologically savvy
  • Adaptive team player

Certification

  • Partner of the Quarter (Barista/Starbucks) - 2018
  • Basic Vocational Specialist in Fire Science with High Honors - 12/13/2018

Timeline

Lead Import Office Agent

Choice Aviation
03.2024 - Current

Lead Import Office Agent

WFS
12.2021 - 03.2024

Conference Services

Q Center
09.2019 - 03.2020

Barista

Starbucks
09.2016 - 07.2021

Lifeguard

Water Works
06.2016 - 08.2016

Buser

Viet House
01.2016 - 07.2016

High School Diploma -

James B. Conant High School

Associate of Science -

Elgin Community College

Similar Profiles

CREATE PROFILE