Anthony Kesney
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Laborer Volunteer
Habitat for Humanities
04.2021
- Assisted with organizing supplies and setting up equipment
- Carried out start-up and shut-down procedures for heavy machinery
- Followed safety protocols to reduce health and safety risks
- Took and recorded measurements with high degree of accuracy
- Cleared sites of rubble, debris and waste materials.
Concierge/ Front Desk Clerk/Valet Attendant
Northland Investment Corporation
08.2018 - Current
- Documents and communicates updates and in designated log at the end of each shift
- Manages concierge emails and addresses any issues that arise
- Answered phones, recorded messages and transferred calls to designated staff
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities
- Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions
- Educate guests about area attractions, top restaurants and available services.
Digital Press Operator
Specialty Printing
11.2022 - 02.2023
- Enhanced print quality by performing regular maintenance and calibration on digital press equipment.
- Reduced downtime by troubleshooting and resolving technical issues promptly.
- Reduced downtime by troubleshooting and resolving technical issues in a timely manner.
- Streamlined production processes with efficient organization and management of print jobs.
- Employed root cause analysis to troubleshoot equipment and processing issues.
- Monitored equipment performance metrics, conducting routine inspections to prevent potential issues from escalating into costly repairs or downtime.
Digital Press Operator
Allied Printing Services
02.2021 - 02.2022
- Utilize standard measuring techniques and inspection to verify accuracy of print and accept or reject based on findings
- Complete logs, quality assurance forms and other records as necessary
- Troubleshoot press problems, including color issues, sizing issues and all aspects of maintaining a well functioning press
- Responsible for training personnel and meeting the company's daily production goals
- Perform routine servicing throughout the assigned area following specified procedures and written instructions such as inspector's check list for upkeep
- Perform job in compliance with all environmental, health, and safety rules, procedures and policies.
Finishing Inserter Operator/Print Operations
Travelers Insurance
06.2020 - 12.2020
- Perform routine servicing throughout the assigned area following specified procedures
- Complete logs, quality assurance forms and other records as necessary
- Loaded paper into feeder, setting paper correctly by sequence and calibrating laser with barcodes
- Assisted in print operations checking for anomalies in printed documents
- Established Lean and Quality Management systems
- Minimized safety hazards by maintaining clean and organized work areas.
Concierge/Front Desk Clerk
Anthony Kesney
01.2016 - 08.2018
- Answered, screened and directed high volume of calls over multi-line system
- Maintained key and safe logs and all applicable data sheets
- Handled data entry, routine account reconciliations and regular bank deposits
- Scheduled appointments, meetings and events in comprehensive master calendar
- Assisted office leadership with day-to-day administrative operations by applying expert clerical and organizational skills
- Answered email and mail correspondence on behalf of personnel.
General Crew Member
Celebrity Cruises
10.2008 - 06.2012
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and organized work environment, contributing to a positive customer experience.
- Assisted in training new crew members, ensuring a smooth transition into their roles.
- Collaborated with team members to complete tasks efficiently and on time.
Education
No Degree - Quality & Inspection Manufacturing
Goodwin College
East Hartford, CT08.2019
CompTia A+ - IT Help Desk Support
Technical Institute of America
New York, NY02.2023
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Technical Troubleshooting
- Performance Optimization
- Network Infrastructure Monitoring
- Issue Resolution
- IT Documentation
- Customer Support
- Software Installation
- Critical Thinking
- Hardware and Software Installation
- Printer Setup
- Backup Management
- Word Processing
- File Management
- Customer Service
- Document Organization
- Administrative Support
Certification
Quality & Inspection Manufacturing QUALITY LAB EXPERIENCE MSSC M-1 Safety Certification, MSSC M-2 Quality Practices & Measurements Certification, MSSC M-3, MSSC M-4, Principles of Manufacturing, Technical Drawings and Specifications, Materials and Processes in Manufacturing, Metrology and Calibration, Lean Manufacturing Principles, Advanced Metrology and Calibration
Additional Information
- LAB EXPERIENCE
- MSSC M-1 Safety Certification, MSSC M-2 Quality Practices & Measurements Certification, MSSC M-3, MSSC M-4
- Hardness tester, Rockwell Tester, Brunel Tester, Durometer Surface Scratch Tester
- Instron Tension & Compression Tester, Keyence Digital Microscope, Optical Comparator
- PC Dmis - Bridge Coordinate Measurement Machine, Trimos Vectra Touch, Gantry, Romer Arm
- Vision Systems, Metallurgic Microscope, and Micrometer and CaliperMicrosoft Office (Word, Excel, PowerPoint, Outlook
- Quality Assurance
- 5S
- Lean Manufacturing
- GD&T Manufacturing
- Safety protocols
- Micrometers & Calipers
- CMM Programming
- ISO 9001
Languages
English
Full Professional
Software
Windows
Android
Mac OS
Affiliations
- Soccer
- Basketball
- Fitness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Press Operator
Specialty Printing
11.2022 - 02.2023
Laborer Volunteer
Habitat for Humanities
04.2021
Digital Press Operator
Allied Printing Services
02.2021 - 02.2022
Finishing Inserter Operator/Print Operations
Travelers Insurance
06.2020 - 12.2020
Concierge/ Front Desk Clerk/Valet Attendant
Northland Investment Corporation
08.2018 - Current
Concierge/Front Desk Clerk
Anthony Kesney
01.2016 - 08.2018
General Crew Member
Celebrity Cruises
10.2008 - 06.2012
No Degree - Quality & Inspection Manufacturing
Goodwin College
CompTia A+ - IT Help Desk Support
Technical Institute of America