Anthony Kidd
Saint Albans,WV
Summary
Operations Manager with extensive experience in team leadership and customer satisfaction. Proven ability to develop and implement KPIs that enhance operational efficiency. Track record of driving performance improvements across diverse teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Sodexo-Marshall University
Huntington, WV
09.2020 - Current
- Developed key performance indicators to measure effectiveness of operational processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Director of Operations
Chic-Fil-A
Charleston, WV
02.2015 - 09.2020
- Directed the operations and logistics of a multi-million dollar business.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
General Manager
Dollar General
East Bank, WV
09.2012 - 02.2015
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Education
Master of Science - Business Management
Grand Canyon University
Phoenix, AZ06-2026
Bachelor of Science - Business Management
South University Savannah
GA06-2023
Skills
- Team leadership
- Time management
- Customer satisfaction
- Problem solving
- KPI development
- Operational strategy
- Logistics oversight
- Relationship management
- Performance analysis
- Budget management
Accomplishments
- Disabled Veteran
Certification
- Servsafe expiration 07/01/2030
Timeline
Operations Manager
Sodexo-Marshall University
09.2020 - Current
Director of Operations
Chic-Fil-A
02.2015 - 09.2020
General Manager
Dollar General
09.2012 - 02.2015
Master of Science - Business Management
Grand Canyon University
Bachelor of Science - Business Management
South University Savannah