Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Anthony Klapp

Anthony Klapp

Operations
West Des Moines,Iowa

Summary

Personable Senior Associate with 21-year background in retail and related positions. Proficient in use and troubleshooting of POS systems. Successful meeting goals through effective team coordination and proactive customer service.

Overview

28
28
years of professional experience

Work History

Senior Associate Client Operations Management

Cotality/ Core Logic
01.2023 - 01.2025
  • Reviewed Quality assurance of work on escrow loans done by associates
  • Researched and Contacted Tax collectors on taxes paid and delinquent taxes to be paid.

Senior Loan Servicing Representative

Wells Fargo Real Estate Tax Service
01.2004 - 01.2023
  • Mitigate risk in making payments to Vendors and Customers or Agencies
  • Negotiate how to pay and resolve issues of payments and shipping.
  • Motivate Agencies to use automated process to reduce cost.
  • Audit Tax bills for correct parcel format and payment information to avoid risk.
  • Communicate with Tax Collectors and Taxing Authorities and management on issues regarding legal and payment issues

Customer Service Representative and Parts Sales

Valu-Bilt Tractor Catalog Company
01.2000 - 01.2003
  • Communicated parts needs for Tractors from used and rebuild yard for customers.
  • Educate customers with catalog orders new parts and Animal Health items and tools.
  • Specialized knowledge and field experience in animal health products sales
  • Handled freight orders and shipping across the United States

Operational Help for Store Operations

Central Tractor Farm Stores
01.1997 - 01.2000
  • Advanced from management Trainee to Manager to District Trouble shooter then Operational Help Desk
  • Filtered and communicated as store operational desk: memos and issues to and from upper management for 300 stores
  • Resolved customer service issues with customers and stores
  • Placed special orders for customers and stores shipped freight items to stores and customers
  • Advised store employees on Operational issues and communicated issues to chain of Command

Education

Bachelor of Science - Theology, Minor In Philosophy

St. Ambrose University
Davenport, IA

Secondary Education, Minor World History and American History

Grand View College
Des Moines, IA

Skills

  • Effective communication
  • Instructional expertise
  • Leadership and management expertise
  • Responsive to changing work conditions
  • willingness to learn new skills
  • Leadership skills

Performance monitoring

Training and mentoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Associate Client Operations Management

Cotality/ Core Logic
01.2023 - 01.2025

Senior Loan Servicing Representative

Wells Fargo Real Estate Tax Service
01.2004 - 01.2023

Customer Service Representative and Parts Sales

Valu-Bilt Tractor Catalog Company
01.2000 - 01.2003

Operational Help for Store Operations

Central Tractor Farm Stores
01.1997 - 01.2000

Secondary Education, Minor World History and American History

Grand View College

Bachelor of Science - Theology, Minor In Philosophy

St. Ambrose University
Anthony KlappOperations