Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Anthony Kremer
City Letter Carrier
Janesville,WI
Work Preference
Summary
Professional with experience in mail delivery and customer service. Skilled in route planning, time management, and attention to detail. Strong focus on team collaboration and achieving results. Dependable and adaptable to changing needs.
Overview
21
21
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
02.2018 - Current
- Demonstrates a strong work ethic for ensuring that mail gets delivered on time and in a friendly, courteous manner.
- Adaptable to multiple complex changes to routes, weather, and hours worked.
- Walks 8-14 miles a day delivering mail, while carrying a satchel weighing between 5-35 pounds.
- Deliver multiple parcels along a mail route, sometimes weighing up to 70 pounds.
- Picked up packages from multiple retailers, including up to 300-500 packages a day.
- Maximized my years of customer service, by assisting customers along my route if they had questions, concerns, or problems.
- Achievements/Tasks
- Delivered mail and packages efficiently to assigned routes, ensuring timely service.
- Sorted and organized mail according to established procedures to enhance delivery accuracy.
- Assisted customers with inquiries, providing excellent service and support in various situations.
- Maintained accurate records of deliveries and pickups, ensuring compliance with postal standards.
In Between Job Positions
In Between Job Positions
02.2017 - 02.2018
- My previous employer, Express Scripts, had a reduction in workforce of over 400 people. I received a severance package based on my years with the company.
- Achievements/Tasks
Account Manager
Express Scripts
06.2011 - 02.2017
- Promoted to Account Manager for exceptional customer focus, and leadership skills.
- Guided a book of multiple clients worth 55 million in annual drug spend.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Engineered multiple training sessions with clients on programs to help them become more efficient.
- Consulted with 50+ clients on multiple plan changes throughout the year.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Worked Remotely
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to implement strategic initiatives and drive operational efficiency.
Senior Account Specialist
Express Scripts
04.2006 - 06.2011
- Promoted to Senior Account Specialist.
- Shaped multiple focus groups, reducing overall errors, and costs to the company.
- Advised and managed one client, with over 52,000 lives, and over 50 million in annual drug spend.
- Advanced operations utilizing new speed to market tools.
- Achievements/Tasks
- Worked Remotely/Waukesha
Account Specialist
Express Scripts
06.2004 - 04.2006
- Gathered information from unsatisfied customers, and facilitated retention calls, utilizing teamwork, to promote client satisfaction.
- Maintained accurate records of customer interactions, and plan changes.
- Built trust in the Express Scripts brand, by reacting swiftly to the customers needs.
- Achievements/Tasks
- Worked Remotely/Waukesha
Education
High School Diploma -
Pius High XI
Wauwatosa, WISkills
- Establishing trust with clients
- Team leadership
- Effective conflict resolution
- Encouraging collaboration
- Data interpretation
- Proactive problem-solving
- Diversity initiatives
- Advanced problem-solving
- Engaged listening proficiency
- Effective speaking skills
- Cross-functional cooperation
- Safe package management
Accomplishments
- New Training Program (2015-03 - 2016-03) Orchestrated and trained a new program for over 300 account managers.
- Off-shore Mentor Program (2010-04 - 2011-06) Oversaw the mentoring of eight off shore employees, including two who were promoted to supervisor.
- On-shore Mentor Program (2007-06 - 2007-08) Created a mentoring program to help enhance, and motivate employee performance.
- Training Program (2005-03 - 2005-09) Developed the training schedule, and processes for new associates.
Timeline
City Letter Carrier
United States Postal Service, USPS
02.2018 - Current
In Between Job Positions
In Between Job Positions
02.2017 - 02.2018
Account Manager
Express Scripts
06.2011 - 02.2017
Senior Account Specialist
Express Scripts
04.2006 - 06.2011
Account Specialist
Express Scripts
06.2004 - 04.2006
High School Diploma -
Pius High XI
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