Anthony Laesser
Palm Coast,Florida
Summary
Dynamic professional with a proven track record at Publix, enhancing customer satisfaction and streamlining operations for increased efficiency. Excelled in customer support and problem resolution, significantly contributing to team success. Skilled in merchandising strategies and inventory management, adept at fostering strong client relationships and driving sales growth through effective product presentations and persuasive communication.
Overview
2025
2025
years of professional experience
Work History
Assisant Grocery Manager
Publix
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Large Format Salesman
Daytona Beverages
04.2022 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Promoted and up-sold products and services to meet needs of customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Flagler Palm Coast
Palm Coast, FL06.2008
Skills
- Problem resolution
- Customer support
- Task delegation
- Merchandising strategies
- Display planning
- Customer service and assistance
- Product merchandising
- Inventory merchandising
- Product display oversight
Timeline
Large Format Salesman
Daytona Beverages
04.2022 - Current
Assisant Grocery Manager
Publix
Flagler Palm Coast
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